Meticulous and systematic Administrative Assistant capable of organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Desiring to apply skills to a new position with a full-time employer.
Achieved recognition by management for friendly and responsive service.
Recognized as “Employee of the Month for 6 or more months.
Investigated and analyzed client complaints to identify and resolve issues.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Managed daily schedules and sales leads for all Sr. and Jr. Loan Officers.
Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Planned all meetings and travel for CEO.
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Selected to train new office personnel in policies, procedures, and office management software.
Prepared medical records packets for insurance reviews of procedures and fees/services justification.
Answered as many as 50/+ customer inquiries each day.
Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Increased office organization by developing more efficient filing system and customer database protocols.
Maintained status reports to provide management with updated information for client projects.
Currently working part-time from home completing office manager duties such as reports, invoices, order supplies, and occasionally help with labor of the job.
Completed coursework in Cosmetology.
Attended Richmond Technical Center during High School and graduated from Richmond Technical Center with License in Cosmetology in 2005.
Criminal Justice Associates Degree
Licensed with CRJS
Qualified at shooting range
Graduated Associate of Arts in Elementary Education in 2007
Attended courses at VCU for 1 year and a half. Due to health issues I was unable to continue taking courses at VCU.
Continuing courses to complete Bachelors degree (Elementary Education) online at the time due to having to work. VCU schedule does not accommodate with work schedules.
Currently enrolled in taking courses online to complete my Bachelors Degree in Elementary Education.
Approx. graduation date 2019
Kings Grant Pre-School
King William, VA
(Assisted teacher and helped students when needed)
Richmond Public Schools
(Observed students during field day)
Henrico County Public Schools
(Assisted teacher and observed students during circle/reading time and while outside)
King William Public Schools
King William, VA
(Assisted teacher during class/observed students/interacted with students and their needs)
Richmond City Public Schools
(Interacted with students by reading a book and asking questions. These particular students come from a low-income home abusive home)
Habitat for Humanity
(Help build and clean up homes after hurricane)
Served lemonade, sold lemonade for a benefit
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