office manager resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Professional and well-grounded office team member with superior clerical skills. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements.
Multitasking with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives which minimize labor, increase productivity and maintain quality in all aspects of administrative support.
Well-coordinated in handling diverse office tasks while leading administrative teams to meet demanding performance targets. Good budget management, payroll administration and office organizational skills. Effectively organize resources and clerical support to maintain smooth and efficient operations and enhance team success.
Dedicated and focused Front Office Manager with six-year background in operational administration. Highly organized and systematic professional with compelling prioritization and staff leadership strengths. Diversely qualified, exercising knowledge of generally accepted accounting practices, including reconciliations and reporting.
Skills
Back office operations
AR/AP
QuickBooks
Faxing documents
Routing correspondence
Directing visitors
Records management systems
Sensitive material handling
Memo preparation
Workers' compensation knowledge
Accounting skills
Cash deposit preparation
Account balancing reconciliation
Document retrieval
Check processing
Excel spreadsheets
Coordinating program activities
Detailed meeting minutes
Managing office supplies
Transporting files
Recordkeeping and bookkeeping
Meeting planning
Routing packages
Data entry documentation
Insurance eligibility verification
Employee training and development
Microsoft
Appointment scheduling
Project Planning
Office equipment maintenance
Flexible
Time management
Documentation and reporting
Problem resolution
Experience
Office Manager, 10/2019 - Current Medstar Health – Pasadena, MD,
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Managed office inventory by maintaining documentation of stock.
Enhanced customer satisfaction ratings by resolving account issues efficiently.
Elevated customer satisfaction ratings by resolving client and case issues efficiently.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Managed office inventory and placed new supply orders.
Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Increased office organization by developing more efficient filing system and customer database protocols.
Generated financial reports for management review.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Managed reception and lobby area, greeted visitors and responded to requests for information.
Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
Served as central point of contact for all outside vendors needing to gain access to building.
Wrote reports and correspondence from dictation and handwritten notes.
Posted open positions on company and social media websites.
Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Created PowerPoint presentations used for business development.
Filed and retrieved records to support business needs and boost team productivity.
Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
City Auditor , 05/2014 - 05/2019 City Of Crosby – City, STATE,
Prepared special audits and control reports by analyzing trends.
Created and implemented audit program that could identify risks and assess compliance requirements.
Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
Implemented full-scale training program that provided education on department tasks and processes, resulting in significant boost in staff performance.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
Coordinated schedules, administrative functions, quality assurance and process improvements.
Replenished office supplies when inventory became low and placed new orders for restocking.
Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.
Developed urban revitalization plans and land use policies.
Appointed and oversaw department heads with hands-on approach to leadership.
Followed codes and legal guidelines to ensure compliance with regulatory agencies and legal considerations.
Reviewed plans for accuracy and compliance.
Performed calculations to determine costs, community use, and other aspects of potential strategies.
Upheld operational standards by evaluating current procedures and adjusting according to changing demands.
Maintained full compliance with city ordinances and state and federal governments applicable to city operations.
Consulted with city leaders, landowners, contractors, and federal authorities.
Analyzed available data and applied to evaluation of potential development projects.
Revitalized business plans and realigned company objectives to increase overall profits.
Developed and monitored internal control systems.
Executed on-time, under-budget project management to adhere to project road map.
Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
Formulated and launched marketing and promotional campaigns to maximize profits.
Education and Training
High School Diploma: , Expected in 05/2004 - Elgin/New Leipzig - Elgin, ND, GPA: Status -
: Nursing And Legal Assistant, Expected in - BNC - Bismarck North Dakota, GPA: Status -
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