Self-motivated collection specialist offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with 10+ years utilizing fair and customer oriented credit and collections practices.
Maintained and distributed information relating to department functions & customer events for team of 20+ employees.
Managed incoming and outgoing calls for administrative and sales offices.
Provided support for CEO and sales team in managing operation work flow.
Interacted with customers via telephone and email to resolve discrepancies in billing and follow-up on inquiries from accounts receivable department
Processed an average of 1250 statements per month for a large-scale organization.
Calculated figures such as discounts, percentage allocations and credits.
Coded the general ledger and processed customer invoices, credits and payments.
Conducted month-end balance sheet reviews and reconciled any variances.
Researched and resolved billing and invoice problems.
Managed team of 20 of professionals.
Served as mentor to junior team members.
Increased profits by developing and initiating a waste prevention program
Initiated program that standardized employee training and led to increase in customer satisfaction and increased sales
Addressed negative customer feedback immediately.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Supervised and trained sales, billing and collection staff.
Implemented updated collection procedures for payment, reducing days outstanding by 5 days.
Successfully established effective systems for record retention by updating database for daily correspondence tracking.
Developed more efficient filing systems and customer database protocols.
Communicated with customers via phone and email to obtain payments on outstanding accounts or accounts requiring credits or deductions.
Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
Suggested process improvements to secure prompt and regular payments from customers
Maintained accounts receivable documentation electronically and on paper.
Researched and resolved collections and billing disputes with tact and efficiency.
Coursework in Techniques for Collecting Accounts Receivable
American Management Association-Certificate of completion-Business Credit and Financial Management
Dun & Bradstreet, Business Education Services-Certificate of completion, Collecting Past due accounts
Skill Path Seminars-Certificate of completion-Accounting made easy
Member National Association of Credit Management
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