Qualified Customer Service Specialist offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions.
Provided accurate and appropriate information in response to customer inquiries.Maintained up-to-date records at all times.Acted as the liaison between landscape architects and the general contractors.Assigned projects and tasks to employees based on their competencies and specialties.Assisted the project manager with bidding new jobs and projects.Verified details of transactions, including funds received and total account balances.Deposited third party checks, as well as monthly reserve transfers.Conducted month-end balance sheet reviews and reconciled any variances.Researched and resolved billing and invoice problems. Created and implemented landscape designs for residential clients.
Answered and conducted a high volume of both inbound and outbound phone calls, assisting customers experiencing financial difficulties. Successfully educated customers to help them understand their mortgage terms, reviewed delinquency patterns and negotiated arrangements, bringing accounts current by offering a variety of home modification workout and repayment plans. Resolved late stage delinquencies on home loans.
Addressed customer service inquiries in a timely and accurate fashion.Achieved customer satisfaction rating of 100% for a consecutive 5 months, exceeding corporate target. Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed. Assisted customers with billing/service related complaints. Kept abreast of rapidly evolving technology.
Demonstrated stellar service in relation to service and billing inquiries. Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.Implemented changes to customer service program, resulting in 60% higher customer satisfaction ratings. Assisted with the training of newly hired employees. Handled escalated calls effectively to ensure customer satisfaction.
Jan 2000 to September 2005
Private Residence - Ventura, CA
Massaged patient and applied preparations and treatments, such as liniment, alcohol rubs, and heat-lamp stimulation. Completed and submitted clinical documentation in accordance with agency guidelines. Assisted patient with bathing, oral hygiene, grooming, feeding and elimination. Cooked appetizing and satisfying meals and snacks. Scheduled and accompanied client to medical appointments.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
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