LiveCareer-Resume

office manager resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Career Overview

Self-motivated Administrative Assistant/Customer Service/Manager with more than twenty-five years of active experience looking for an administrative, customer service or manage position. Possess the required determination to improve your organizations performance with the utmost sense of obligation and carefulness. Notable managerial and customer service qualities that can help manage the work efficiently in order to achieve your company's goals. Seasoned professional with over twenty-five years of Administrative, Customer Service & Management experience Achieve or exceed sales goals for 5 years 5 years' experience in budgeting 5 years' experience in achieving or exceeding inventory control goals Successful negotiations of discount pricing and freight allowances with multiple vendors Successful bids/quotes provided to John Deere Business Division & John Deere Government Division Employee performance met or exceeded expectations for seven years

Core Strengths

Database Management Budgeting Event planning and scheduling


E-commerce/web Employee Scheduling Administrative Management


Display design MS Office Excellent typing & ten key operationsStrong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Large cash/check deposits expert

Markdown/promotional procedures

Store maintenance ability

Inventory control familiarity

Telephone inquiries specialist

Customer service expert

Invoice processing

Telecommunication skills

Adaptive team player

Opening/closing procedures


Accomplishments

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

  • Consistently generated additional revenue through skilled sales techniques.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
Office Manager, 07/2014 - 03/2015
Orsted A/S Providence, RI,
  • Responsible for all hiring, training and management of office associates Handled/processed Accounts Receivable and Accounts Payable for local location Maintained vendor/contractor accounts Authorization of returns/refunds Responsible for inventory control Function as store manager when manager and assistant manager unavailable Customer Service by phone & direct contact Function as store manager when manager and assistant manager unavailable Worked with outside delivery firm (Twin Cities/Porter Moving) to schedule/route deliveries as needed by market & customer location within said market.
  • Aided in confirmation calling of scheduled delivery and/or updates to customers as or when problems arise.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Trained 12 new employees quarterly.Created new processes and systems for increasing customer service satisfaction.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Successfully interacted with customers and retail buyers to expedite orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Accurately logged all daily shipping and receiving orders.Managed cash stock and inventory balances accurately.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Retail Area Supervisor/Administrative Supervisor, 09/2013 - 2014
Orsted A/S , NY,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Trained 30 new employees quarterly.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Successfully interacted with customers and retail buyers to expedite orders.Assisted customers with store and product complaints.Compiled weekly monetary reports and records for store managers.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Accurately logged all daily shipping and receiving orders.Managed cash stock and inventory balances accurately.Regularly sought opportunities to up sell and add on additional merchandise.Stocked and rotated inventory regularly.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.
Retail Sales Manager/Office Manager, 05/2007 - 07/2013
Girl Scouts Of Eastern Iowa & Western Illinois City, STATE,
  • Management of nine retail stores, and e-commerce retail Negotiations with vendors for discounts/best pricing, including return authorizations.
  • Responsible for annual budget, of $600,000 Educate and train employees annually, including the writing of training manuals.
  • Inventory database management Responsible for social media marketing for nine retail locations Customer Service by phone and direct contact General Office Administration for local location with 35 employees.
Office Manager, 10/2004 - 02/2007
Ethan Allen Furniture City, STATE,
  • Responsible for all custom orders Handled/processed Accounts Receivable and Accounts Payable for local location Maintained vendor accounts Responsible for inventory control Function as store manager when manager and assistant manager unavailable Customer Service by phone & direct contact Worked with outside delivery firm (Linn Star Transfer, Inc.) to schedule/route deliver of furniture.

Processed merchandise returns and exchanges.Organized the store by returning all merchandise to its proper place.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Stocked and rotated inventory regularly.Communicated all merchandise needs or issues to appropriate supervisors.Managed cash stock and inventory balances accurately.Accurately logged all daily shipping and receiving orders.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Maintained adequate cash supply in cash drawers in multiple checkout stations.Compiled weekly monetary reports and records for store managers.Guaranteed positive customer experiences and resolved all customer complaints.

Educational Background
Associate of Arts: Mid-Management/Marketing, Expected in
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Carl Sandburg College - Galesburg, IL
GPA:
Status -

Coursework in Business Administration and Organizational DevelopmentCoursework in Business, Marketing and Communications

National Career Readiness Certificate issued March 16, 2014/Silver Certificate: , Expected in
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- ,
GPA:
Status -
Interests
American Red Cross for six (6)years Boy Scouts of America for five (5) years Girl Scouts of the USA for ten (10) years Trinity Lutheran Pre-school for three (3)years Multiple schools districts in Illinois, Iowa, Tennessee, and Georgia Military wives groups for nine (9) years/Military Commander wife for nine (9)
Skills

ten key, Accounts Payable, Accounts Receivable, Administrative, administrative functions, assistant manager, Budgeting, budget, Customer Service, Database Management, delivery, E-commerce, train employees, Event planning, firing, General Office, hiring, Inventory, inventory control, marketing, market, MS Office, office, Negotiations, pricing, retail, sales, Scheduling, store manager, phone, training manuals, typing Cash handlingShipping and receivingProfessional and friendlyCareful and active listenerMulti-tasking

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Resume Overview

School Attended

  • Carl Sandburg College

Job Titles Held:

  • Office Manager
  • Retail Area Supervisor/Administrative Supervisor
  • Retail Sales Manager/Office Manager
  • Office Manager

Degrees

  • Associate of Arts
  • National Career Readiness Certificate issued March 16, 2014/Silver Certificate

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