Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Experience Administrative Assistant, successful in all project management and system administration. Energetic self -starter with strong communication skills; work well independently or on a team. Highly productive managing projects; creative problem -solver who rapidly adapts to fast pace changing demands. Adept at using Microsoft Word, Excel, Quick Books, Payroll programs, Publisher, web design, Photo Shop, Power Point, Veracross (school information software) and Business Works (Sage). Known for enthusiasm, excellent communication skills, personable, team player, confident, having integrity, committed, honesty, flexible, critical thinking and the ability to learn quickly. . Objectives My goal is to provide integrity, commitment, success and professionally support all. Provide support, unity to the company and staff in its goals and development.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
08/2010 to 07/2014 Bickford Senior Living | , VA,
  • First point of customer contact.
  • Enthusiastic and professional interpersonal communication skills Excellent personal relations with customers and staff.
  • Able to meet with variety of people at any level giving each individual the utmost curtsy and respect.
  • Receive positive responses for my ability to relay my sincere compassion and importance to each individuals detailed needs Provide energy and provided excellent customer service under high call volume Process checks for payments.
  • Verify checks with invoices, obtained second approval, obtain signatures and mail.
  • Created new spread sheets and forms to improve productivity and processing data.
  • Tracking critical pricing, customer, vendor and inventory information as well as comparing data Purchase Orders (process), received invoices, reviewed, match up packing slips with invoices, once approval signature obtained entered in to maintain jobs in Business Works (Sage) accounting program Entered invoices to accounts payable Office Equipment: maintenance copiers, scanner, postal meter (Purchase Power).
  • Updated meter software, added postage, process receipts, performed maintenance purge and alignment Certificate of Insurance records; obtain, submit and verify insurance forms and requirements Excellent problem solver with the ability to remain calm and professional while under stress or pressure.
  • Process quotes provide broachers to customers.
  • Convert documents to PDF format Process high volume of emails Business Works, MS Word, Excel, Quick Books, Payroll programs, Publisher, Photo Shop, Power Point Research and negotiate key relationships (cost vs.
  • revenue, projection reports, etc.) Maintain records.
01/2001 to 08/2010 Bickford Senior Living | Urbandale, IA,
  • Communicate important course information to parents and students via email and/or school website Enthusiastic and professional interpersonal communication skills Uploaded course material for various course management systems Provided support parents, students and faculty with important course information.
  • Coordinate textbook and course packet orders with both campuses and office.
  • Reviewed requested and desk copies of books from publishers Demonstrate critical thinking skills for fast pace office environment.
  • Effectively able to problem solve, excellent interpersonal skills with confidence, competence, interpreting and communicating information, instruction, procedure and policies Handled case sensitive confidential file information Process student applications, immunizations records & transcripts for U.S.
  • International students I-20) Pre-edit confidential memos, scan docs and scheduling Input invoices, manage accounts, coding, obtain signature and administrator approval Manage cash (petty cash), account balances, reconcile accounts and review for accuracy Organize weekly communication for administrators and staff.
  • Schedule meetings and arrange administrative agendas.
  • Lead trainer for new employee orientations; O.S.H.A.
  • and office compliance MS Word, Excel, Quick Books, Payroll programs, Publisher, Photo Shop, Power Point Ability to quickly learn computer programs Veracross - student software; tracking entry, G.P.A., A.C.S.I.
  • and S.A.T (State Compliance) Annual fundraising auction (accounts receivable) Research and negotiate key vendor relationships (cost vs.
  • revenue, projection reports).
  • Implement student and community programs Organize and coordinate finger printing program for all campus volunteers.
  • Received awards and certificates for excellent service.
  • One of three administrative assistance chosen in the dedication of school year book.
  • It was an honor.
12/1987 to 01/2000 Office Manager /Accounts Payable/Receivable/ Executive Secretary Tri-Boring, Inc | City, STATE,
  • Manage daily operation of office and employees Managed and design company website Coordinate President's traveling and sales agenda Oversee accuracies of accounts payable/receivable Invoiced customers Reconcile banks statements Trained administrative assistants Track expenses and minute recorder Complete information for State Fund Compensation audits Contracts Payroll Minutes taken at board meetings.
06/1985 to 07/1986 Administrative Claims Processor California State | City, STATE,
  • Processed claims First front office contact to process claims, inform of rules, receive complaints and instruct with a high level of constant friendly professional customer service.
  • Work with onsite police detectives, directed fraudulent claim form winners for sting operations.
  • Handle sensitive confidential information.
  • Provided excellent customers user friendly literature to understand state regulations.
  • Received awards for outstanding work.
  • Used bilingual skills to explain lottery process, winning and claims.
Expected in 1 1985 California High School Diploma | , , GPA:
Expected in 1 1985 Certified Travel Agent, Regional Occupation 1986 Some college courses | Notary Public for the state of California, , GPA:
First Aid and CPR Certified * Project Manage Design * Dedicated to Excellent Customer satisfaction
10 Key, accounting, accounts payable, accounts receivable, administrative, Photo Shop, book, Business Works, C, interpersonal communication, excellent interpersonal skills, Contracts, CPR Certified, critical thinking, Customer satisfaction, excellent customer service, customer service, edit, email, English, fast, First Aid, forms, front office, fundraising, instruction, Insurance, inventory, meetings, Excel, mail, office, Outlook, Power Point, Publisher, MS Word, Office Equipment, Payroll, PDF, copiers, police, policies, pricing, problem solver, coding, Quick Books, Research, Sage, sales, scanner, scheduling, Spanish, spread sheets, trainer, website

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Resume Overview

School Attended

  • Notary Public for the state of California

Job Titles Held:

  • Office Manager /Accounts Payable/Receivable/ Executive Secretary
  • Administrative Claims Processor


  • California High School Diploma
  • Certified Travel Agent, Regional Occupation 1986 Some college courses

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