A professional individual whom obtains 14 years’ experience in office administration. Highly detail oriented and results – oriented professional that develops and implements goals, meets deadlines in a timely manner, and exceeds all work performed. I possess 7 years management experience. The expertise is in applying analytical and problem solving skills in resolution of issues. Salary requirement is open/negotiable. Enforced management skills 7 years explained issues to supervisors and provided a resolution Continuously saved company 5-10% when ordering supplies at American Services and F.B.I. Promoted to Office Manager that entailed more extensive responsibilities performed Improved office efficiency by reorganizing and implementing the filing system Developed site manuals gathered and sorted information was guidelines for employees to follow Often created MS Excel spreadsheets as well as obtain and update the spreadsheets
Technical Systems knowledge – Internet savvy, utilize Sage, ADP, E-Verify, MS Access, MS Power Point, MS Office Word, Excel, and Outlook (2010) in preparing and analyzing data accurately and successfully.
Communication and writing – Dealt with internal employees and vendors in person via telephone and email to probe questions and provide answers.
Problem Solving and listening – Resolved issues and queries independently with diplomacy
Team Player and quick learner – Shared knowledge and encourage others to work together to achieve goals.
Office Manager November 2008 to November 2014American Services － Charlotte, NC
Scanned, telephoned and transferred calls to staff Independently processed payroll for 120 employees, also made payroll corrections Audited payroll information for errors and accuracy utilized ADP system Managed supervisors and 100 employees, detail oriented in all prepared work.
Support Services Technician/Federal Police Officer February 1998 to March 2008Federal Bureau of Investigation
Scheduled appointments for meetings, interviews, orientation, and drug screening Interviewed and selected employees to fill available positions Coordinated orientation and implemented appropriate materials for new hires Created, maintained and updated personnel records for all employees Administered employee benefits such as life, health, dental, 401k, disability insurance, unemployment insurance and etc Maintained current knowledge of State and Federal regulations related to Human Resources included EEO, FMLA, CRC and etc.
Obtained legal compliance with Employment and Labor Law regulations Performed E-Verify checks from I-9 form to make sure applicant can work in U.S.
legally Utilized Sage to enter promotions, terminations, and any changes for employees Inventoried new items and ordered supplies online and matched items with invoice Managed office and performed other administrative tasks to assist other employees Received and processed mail Operated and maintained copier, fax, and mail machine Experience in MS Word, Excel, and Outlook and basic skills quickbooks Directed and coordinated payroll for 45 employees, edited, audited and performed corrections in FBI computer system Entered information for criminal history check into N.C.I.C.
terminal requested by agents, kept log, verified entries, checked for criminal violations and if they were wanted by F.B.I.
Oversaw mail received, processed and sent out all mail daily Executed administrative duties and assisted other employees with their work Liaison of vehicle maintenance, ordered license plates before expiration date Created spreadsheets and documents entered maintenance invoices and information on spreadsheets Experience in MS Suite: MS Word, Excel, and Outlook.
Accomplishments Utilized management skills, prepared and discussed results of employee evaluations with supervisors Liaison oversaw mailing tasks daily for 7 years, coordinated and organized mail training to 30 employees, also expressed and performed the training to them Recognized 3 times for time off award and protected facility.
Magic Mart Retail store, Grundy, VA, 89-91 Operate cash register Stock shelves Conduct inventory.
Bachelor of Science : Police AdministrationKeller Graduate School of Management Eastern Kentucky UniversityCompleted – 3 Intermediate Accounting and 1 Auditing course, etc. Police Administration
Accounting, administrative, administrative duties, ADP, Auditing, basic, benefits, C, cash register, detail oriented, email, fax, Human Resources, insurance, Internet savvy, inventory, Law, legal compliance, listening, Magic, mailing, management skills, materials, meetings, MS Access, Excel, mail, MS Office, office, Outlook, MS Power Point, Word, MS Word, payroll, personnel, copier, Problem Solving, quick learner, quickbooks, Retail, Sage, spreadsheets, Team Player, telephone, vehicle maintenance