With over 15 years of professional clerical positions as well as my positive outlook and ability
to work under pressure, I feel that not only would I be qualified for your position but an asset
to your company.
Customer Service Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Office Manager04/2014 to Current Top Notch ServicesCaldwell, Texas
Performed general office duties and administrative tasks Schedules appointments, maintains calendar, allocates supervisor's time Managed the internal and external mail functions Maintains files and financial records Prepares and expedites purchase orders and direct payments, etc.
Maintains and processes forms Assists with the preparation, calculation, and execution of the budget Orders, distributes, and keeps an inventory of supplies Performed accounts payable and receivables functions for expenses Managed financial responsibility for budgets, payroll, accounts payable and receivable Prepared quarterly and annual company accounts and reports Provided telephone support Administered online banking functions Monitored and recorded company expenses Pays invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payments Obtains revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments Maintains accounting ledgers by posting account transactions.
Clerk IV04/2013 to 05/2014 Texas Juvenile Justice DepartmentGiddings, Texas
Perform complex clerical work Transport, tabulates and maintain data Assists staff and the public filling out forms for court Review, modified, and post information into records and forms Work under general supervision with moderate latitude for the use of initiative and independent judgments Prepare court documents for youth that would be leaving and entering the system Prepare forms for alcohol and drug treatment program for the youth Supervised youth in a work program Coordinates government programs dealing with prevention as well as treatment of alcohol plus drug abuse problems affecting the performance of youth Prepares training material to be used in our programs for treatment Sets up interviews for job postings, meetings, and also other organizational functions to support of the program Take minutes in meetings.
Office Manager05/2012 to 09/2012 SOS Staffing-Navasota Oilfield ServicesBryan, Texas
Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques Provides information by answering questions and requests Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies Completes operational requirements by scheduling and assigning administrative projects; expediting work results Ensure filing systems are maintained and current Design and implement office policies and procedures Oversee adherence to office policies and procedures Handle customer inquiries and complaints Prepare operational reports and schedules to ensure efficiency Review and verify invoices and check requests Sort, code and match invoices Set invoices up for payment Enter and upload invoices into system Track expenses and process expense reports Prepare and process electronic transfers and payments Prepare and perform check runs Post transactions to journals, ledgers and other records Reconcile accounts payable transactions Prepare analysis of accounts Monitor accounts to ensure payments are up to date Research and resolve accounts.
Administrative Assistant09/2010 to 04/2012 Area Wide Pro PlumbingGiddings, Texas
Processed invoices in Quick Books Pro Sent out invoices to the customers for payment Process the mail Sorted through receipts to match up to bank statements Reconcile the bank statements accounts in Quick Books Record financial transaction, including business transactions on a day to day, month to month basis.
Verify, allocate, and post transactions.
Created customer invoicing, handle and managed accounts receivable, and accounts payable Collected of overdue receivables.
Office Associate12/2009 to 08/2010 SOS Staffing Texas A&M UniversityBryan, Texas
Uses initiative in facilitating daily office support activities Coordinates activities of and performs advanced word processing Data management activities and assists staff with the use of these applications Maintain materials for availability on the World Wide Web Assists in problem solving for office activities Performing work for supervisor Composes correspondence, reports, including editing and proofreading Researches and analyzes administrative requirements for specific projects or programs Selects and arranges meeting facilities, equipment and food for meetings, seminars and other special events; Evaluates incoming mail, correspondence and inquiries, distributing with instructions on action items as needed Provides technical information regarding administrative procedures, services or programs Compiles materials, prepares agenda, maintains confidential records and files Requests services such as mail, pick-up and delivery, printing and equipment maintenance Performs data collection, compilation, or statistical computations Verifies records, ensuring completeness and accuracy; Maintains reference materials such as books and periodicals Receives and records cash payments; maintains equipment and supply inventory Supervise the work of other support staff and/or student workers Performs related duties as required Answer the phones for the office.
Customer Service Rep03/2009 to 09/2009 Will Staff World Wide Texas CommunicationsBryan, Texas
Taking payments from customers to apply to their account for Internet Service, Pagers, and Radios Create a daily report to balance out the payments for the deposit to the bank Answered phones Entered radio's and other equipment into the system for repair Assisted customers with their accounts in Internet, Pagers and Radios Mailed out invoices to customers for payment to be received.
Customer Service Associate12/2008 to 03/2009 Texas A&M UniversityBryan, Texas
I would process student's applications Provide general information to students, parents, and employers regarding student's applications Work closely with analyst and co-workers regarding student's applications Use Compass, Sims, and OraDocs to look up student's documents such as: international and domestic transcripts from Colleges and High Schools Looked up Letters of recommendation, Essays, Test Scores, GPA's and Decisions Notify students regarding status and further action/additional information necessary to complete the registration process Answer telephone, screen and route calls accordingly.
Customer Service Rep01/2005 to 04/2006 Buddy's ApplianceBryan, Texas
Assisted in providing quality customer service to our customers Filed warranty claims.
with our vendors In charge of dispatching our technicians Managed a cash drawer.
Ordered parts and supplies General office duties.
Bank Teller04/2003 to 11/2004 First American BankCaldwell, Texas
Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.
Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.
Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.
Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.
Maintains customer confidence and protects bank operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
High School Diploma1995Dime Box ISDDime Box, TX
English - Excellent (Read Write Speak
Accounting, Accounting Software, accounts payable, accounts payable and receivable, accounts payable, accounts receivable, accounts receivable, administrative, analyst, Schedules appointments, auditing, balance, banking, bonds, budgets, budget, maintains calendar, cashier, clerical, customer service, data collection, data collection, Data Entry, Data management, delivery, dispatching, editing, Email, English, equipment maintenance, Essays, special events, expense reports, filling, filing, financial, financial responsibility, financial responsibility, Flash, forms, General office duties, government, Internet Explorer, inventory, invoicing, layout, Letters, logging, mailing, Mainframe, materials, meetings, Access, Microsoft Excel, Microsoft Excel, Excel, mail, office, Outlook, Power Point, PowerPoint, Power Point, Word, Microsoft Word, organizational, packaging, payroll, Peach Tree, personnel, pick, policies, Printers, problem solving, processes, proofreading, quality, Quick Books, Quick Books Pro, Quick Books, Quick Books Pro, Quick Books Pro, radio, Read, receiving, reconciling, Maintains files, recording, repairs, reporting, Research, selling, Scanners, scheduling, seminars, Sims, Spreadsheets, Spreadsheet, supervisor, supervision, supply inventory, surveys, Swift, telephone, phones, training material, Typing Speed, Word Processing, Word Perfect, Word Perfect, Word Perfect, workflow, World Wide Web.