Administrative Assistant focused on driving productivity by leveraging strong front office management skills.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Planned meetings and prepared conference rooms.Received and screened a high volume of internal and external communications, including email and post.Managed daily office operations and maintenance of equipment.Made copies, sent faxes and handled all incoming and outgoing correspondence.
Reviewed and approved billing invoices and expense reports.Addressed negative customer feedback immediately.Resolved customer questions, issues and complaints.Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Recorded and filed patient data and medical records.Carefully reviewed medical records for accuracy and completion as required by insurance companies.Wrote clear and detailed clinical phone messages for physicians.Directed patient flow during practice hours, minimizing patient wait time.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Arranged and assisted with hospital admissions.Scheduled surgeries and procedures in conjunction with Surgical Coordinator.Scheduled patient appointments.Completed registration quickly and cordially for all new patients.Provided administrative support for three physicians.Scheduled radiology exams for patients.Accurately entered procedure codes, diagnosis codes and patient information into billing software.Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy. Managed a staff of 5 administrative assistances, including time off requet, and successfully maintained office schedules
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