Office Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Talented office professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets.
  • Detail-oriented 
  • Self-sufficient
  • 9 years of experience with a Fortune 500 company in the Financial Industry  
  • Customer Service.  Key strengths include excellent interpersonal, written and verbal communication, conflict resolution, problem solving, and relationship and negotiation skills. 
  • Inside Sales

Managed the client base for one of the top performing Financial Representatives in our Region.
01/2016 to 06/2016 Office Manager Ruggable | Remote, OR,
  • Primary responsibility was to help the company get their books in order by performing an internal audit of payables and receivables concentrating primarily on the collection of Aged Receivables from 2001-current
  • Eliminated unnecessary expenses that were affecting the cash flow of the company
  • Implemented new payroll system as well as payable and receivable processes
  • Managed the office and operational staff in Columbus and Orlando to ensure that information was being accounted for correctly
  • Performed monthly account reconciliation for the business in Columbus and Orlando.
07/2007 to Current Office Professional Thrivent Financial For Lutherans | Houston Metro Area And Surrounding Western Suburbs, TX,
  • Managed the client base for one of the top performing Financial Representatives in the Ohio and Northern Pennsylvania Region.  
  • Created and implemented Office Professional procedures in our office making our business model one that our Managing Partner 
01/2016 to 06/2016 Risk Manager Amazon.Com, Inc. | Morrisville, NC,
  • Effectively managed the insurance process for the company by identifying, qualifying and quantifying the insurance risk.
  • Implemented processes company wide to improve the communication and management of the insurance risk.
  • Created and maintained a Statement of Values spreadsheet that broke down every aspect of the business to accurately reflect a snapshot of the insurance risk at any given time.
  • Reviewed incoming certificates of liability and property to ensure the policies met contract/ lease requirements as well as our policy requirements.
  • Responsible for the bidding and/ or renewal process annually saving the company approximately $800,000 in premiums from 2005-2006.
  • Reduced the renewal premiums by 5-10% for the upcoming 2007-2008 policy term.
  • Managed employee incident reports, workers compensation and unemployment claims.
  • Experienced in numerous audits (including but not limited to: BWC, Water Contracts, Sewer Taps, Condominium and Homeowner Associations, etc.) Handled the personal insurance policies for the owners of the company.
  • Communicated with outside vendors and insurance agents strengthening the business relationships.
01/1 to 01/1 Accounting Administrator Barr Engineering | Jefferson City, MO,
  • Effectively managed accounting transition when Marriott ExecuStay acquired Executive Living.
  • Converted Executive Living data into ExecuStay's database.
  • Managed apartment leases, receivables, payables, and payroll.
  • Strengthened business relationships with Bank One, The Limited, and many other fortune 500 companies.
01/1964 to Account Manager Precisely | White River Junction, VT,
  • Responsible for telephone sales and customer service management
  • Managed customer relationships to become one of the top revenue generators in the Midwest
  • Managed one of the largest sales accounts for Marriott ExecuStay
  • Practiced good sales skills, building repartee, qualifying, overcoming objections, and closing
  • Helped create the standard operating procedures for Account Managers Nationally
  • Participated in a task force to improve the billing process of the company Nationally and strengthen the relationship with the clients by simplifying procedures.
01/1964 to 01/1964 Billing Manager Electricom Inc | Monticello, IN,
  • Managed the daily accounting functions of a 6.5 million-dollar a year business
  • Responsible for all duties associated with accounts receivable, accounts payable and payroll
  • Obtained a loyal client base through relationships developed when reservations were received
  • Developed personal skills while responding to guest billing questions
  • Consistently exceeded company's receivable goal by keeping aging receivables below 5% of the monthly revenue
  • Trained and managed billing assistants.
Expected in 06/92 High School Diploma | Oberlin Senior High School, Oberlin, Ohio GPA:
  • Proficient in Microsoft Office, Salesforce, Streetscape, Forecaster, Profiles Professional, CDS 
  • Also experienced with ACT, Lotus 123, Quickbooks, Peachtree, STAR, Yardi, JD Edwards and payroll systems (ADP EasyPay and SoftPay)
  • Notary Public for the State of Ohio

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Oberlin Senior High School
Job Titles Held:
  • Office Manager
  • Office Professional
  • Risk Manager
  • Accounting Administrator
  • Account Manager
  • Billing Manager
  • High School Diploma

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