office manager resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

A highly responsible motivated individual, who will utilize customer service and business development to further the future growth a reputable organization. Educated professional offering ten years of experience streamlining processes, managing talented team members and performing sales goals. Tireless team player known for staying poised and calm in fast-paced environments. Organized and efficient Team Developer supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training.

  • Customer Service Management
  • Complaint Handling & Resolution
  • Multi-tasking skills to react to changes
  • Employee relations
  • Customer Satisfaction Enhancement
  • Front-End Supervision
  • Sales & Margin Improvement
  • Retention expertise
  • Cost-Reduction Strategies
  • Life Insurance Reviews
  • Client analysis
  • Administrative, Supervision
  • Billing, Time management
  • Budget, Trainer
  • Business process, Verbal skills
  • Coaching
  • Customer Satisfaction
  • Employee relations
  • Leadership
  • Loss prevention
  • Mentor
  • Excel
  • Power point
  • Word
  • Policy and Procedure Modification
  • Team Leadership
  • Training and Development
  • Organizational skills
  • Office management
  • Scheduling
  • Team Bonding
  • Friendly nature
  • Excellent multi-tasking ability
Work History
Office Manager, 04/2016 - Current
Sonepar Usa Cleveland, OH,
  • Collaborate with Agent on office customer service training,
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Streamlining administrative tasks for better efficiency.
  • The ability to make decisions with decisiveness and accuracy for the business to perform well.
  • Strong communicator.
  • Facilitates monthly sales meetings with current market expectations.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Expert customer service trainer.
  • California State insurance licensee license # OK84384.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Team Developer, 03/2014 - 08/2015
Jabil Circuit Grand Junction, CO,
  • Implemented a comprehensive successful conservation program with unprecedented team results.
  • Increased conservation for whole life policies by 30%.
  • Conserved over 16 million dollars in face amount for whole life policies.
  • Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
  • Cross functionally collaborate with operational departments to come to the appropriate business decision to mitigate risk.
  • Required to write high level communications to be disseminated to the entire company for the organizational announcements.
  • Co-chair of the Employee relations committee.
  • Responsibilities required; manage a yearly budget, creating innovative employee activities, developing and executing company events and communicating with the organizations senior executive leadership for approval.
  • Participated in the leadership program, graduated leadership group, develop and execute power point presentations, excel proficient, word proficient, curbstone coaching, developing the leader within, and supervision of employees.
  • Continuously checked policy products for quality assurance according to strict guidelines.
  • Distributed individual assignments to team members and monitored progress against production timetables.
CSR, 08/2012 - 03/2014
Total System Services, Inc. Warrendale, PA,
  • I handled intense and complicated questions regarding life insurance policy issues including coverage, benefit, assignment, billing and contract language.
  • Use above average verbal skills to relate to all levels of general population.
  • Skilled ability to make complex contract language simple and clear to understand.
  • Successfully call completion within strict confines of monitored and timed responses.
  • Collaborates with team members to implement the ideas from specific committee meetings.
  • Comprehended and documented insurance legal terminology.
  • Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
Bachelor of Science: Political Science, Expected in 05/2007
Black Hills State University - Spearfish, SD
Status -

Insurance continuing education for license in CA; completed management course with State Farm (2018). Completed numerous courses and seminars in customer service, sales strategies, loss prevention, time management, and leadership programs for Assurant in 2014 then continued to the graduate program in 2015.

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Resume Overview

School Attended

  • Black Hills State University

Job Titles Held:

  • Office Manager
  • Team Developer
  • CSR


  • Bachelor of Science

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