Diverse professional with the intent of becoming a counselor to help others overcome personal obstacles. Currently a high-energy manager, successful in building and motivating dynamic teams. Driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills.
Exceptional problem solver
Calm under pressure
Complex problem solving
Claims file management processes
Exceptional interpersonal skills
08/2016 to Current
Office ManagerChristian Counseling Services － Lynchburg, VA
Reorganization of office through transferring paper filing system to an entirely new online EHR system
Cutting costs by $20,000 per year
Self-taught billing, claims, and insurance for over 10 counselors with over 15 insurance payers
Communication and rapport with clients
07/2016 to 08/2016
Behavioral CoachBlue Ridge Autism and Achievement Center － Lynchburg, VA
Leading groups of children to expand knowledge in verbal, motor, and processing skills.
Work through difficult behaviors with children.
Teaching coping mechanisms and communications skills.
01/2016 to 03/2016
Psychology VolunteerSLV, Sri Lanka
Working at mental health facilities providing assistance in over 15 various wards.
Planning intervention and activities to improve quality of life.
Teaching special need students lessons in english and culture.
06/2015 to 08/2015
Activities Assistant/ InternSUMMER Runk & Pratt, Lynchburg, VA
Creating activities specific to the need of the residents (over 160 hours)
Consoling dementia and critical care patients, providing distraction and entertainment to improve quality of life
Improvising to keep residents happy specifically when they were unaware of surroundings, themselves, etc.
Planning, organizing, and paperwork
Contact Info: Robin Massey Activities Director - robin@runkand pratt.com (703) 966-2092)
08/2015 to 05/2016
ServerMatsutake － Frederick, MD
Working with customers to provide quality service and a good experience.
Providing conflict management for customers and staff.
Contact info: Nick Diaz- (240) 440-2322.
10/2013 to 04/2015
Food Service WorkerSodexo － Lynchburg, VA
Communication and cooperative work with many individuals.