office manager resume example with 16 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Organized Office Manager with noted experience in administrative management with the ability to prioritize projects and multitask effectively to achieve project goals. Methodical, creative, and detail-oriented team player with expertise in team leadership. Approachable demeanor with great customer service skills. A creative, critical thinker who will work hard to achieve the goals set forth by the Carroll County Public Library.

  • Coaching and Mentoring
  • Handling Customer Complaints
  • Report Preparation and Analysis
  • Team Management and Supervision
  • Decision Making
  • Schedule Coordination
  • Motivational Leadership
  • Confidence and Drive
  • Creative Design in Marketing Product
  • Intuit QuickBooks
  • Attention to Detail
  • Friendly and Relatable
  • Honesty and Integrity
  • Adaptable and Resilient
  • Television Interviewing Experience
Work History
Office Manager, 03/2019 to Current
Lane Construction CorporationStatesville, NC,
  • Maintain computer and physical filing systems.
  • Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimize organizational systems for payment collections, deposits, and recordkeeping.
  • Establish workflow processes, monitor daily productivity and implement modifications to improve overall performance of personnel.
  • Take clear notes to provide to the company owner.
  • Communicate corporate objectives across divisions through regular correspondence and schedule status updates.

Graphic Design Artist, 06/2017 to Current
Howley Bread GroupWaynesboro, VA,
  • Develop creative design for screen print.
  • Create digital image files for use in digital and traditional printing methods.
  • Complete final touches for projects such as images sizes and font selection.
  • Meet with customers or communicate through email to present mockups and collect information for adjustments.
Manager, 01/2014 to 06/2017
Holiday HallmarkCity, STATE,
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained and developed new employees for ease of transition into team.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service and exhibited excellent people skills during interaction with employees and customers.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Launched Hallmark seasonal sales campaigns, leading team to re-stock and decorate in the requested time frame.
  • Motivated employees to success and pointed out areas of improvement. This was done in private at their discretion to preserve their dignity and ride of work ethic.

Sales Team Member and Key Holder, 03/2006 to 01/2014
Nellanne's HallmarkCity, STATE,
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Received and counted money.
  • Accepted and processed customer returns.
  • Processed cash, credit, debit and check payments.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store daily by counting registers, making deposits and storing and filing all daily paperwork.
  • Broke down boxes and disposed of trash.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Directed customers to correct store locations.

Associate of Arts: Liberal Arts And General Studies, Expected in 12/2010 to Northwestern State University of Louisiana - Natchitoches, La ,
High School Diploma: , Expected in 05/1999 to Glenmora High School - Glenmora, LA,
Additional Information


Mark Cary, XXX-787-4415

Friend and former church leader at the Pineville Church of Christ in Pineville, La

Lesa Bennett, XXX-880-6628

Previous manager and business associate at Nellanne's Hallmark

Nellanne Davis, XXX-447-0038

Owner of Nellanne's Hallmark, later sold to become Holiday Hallmark.

Kristi Gerber, XXX-XXX-9849

Former owner of Cenla Sports

Todd Girtman, 870-243-1818

Current owner of Cenla Sports

***I have not included a number for Johnny Williams Plumbing at this time. I do not want to disrupt the current relationship there until I have something more final in place.

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Resume Overview

School Attended

  • Northwestern State University of Louisiana
  • Glenmora High School

Job Titles Held:

  • Office Manager
  • Graphic Design Artist
  • Manager
  • Sales Team Member and Key Holder


  • Associate of Arts
  • High School Diploma

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