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Office Manager Resume Example

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OFFICE MANAGER
Skills
  • Documentation and control
  • Policy and procedure modification
  • Accounts payable and receivable
  • Expense reporting
  • Operation Management
  • Staff Development
  • Flexible and adaptable
  • Courteous and Professional demeanor
  • Service Oriented
  • Effective Multi-tasker
  • Budgeting
  • Relationship building
  • Clear oral/written communication
  • Data entry
  • Scheduling
Professional Summary

Seasoned Manager with outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee and management communications with innate relationship and rapport cultivating strengths. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient.

Work History
Office Manager, 08/2017 to Current
Company Name - City, State
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Aggregated and analyzed data related to administrative costs to prepare monthly budgets for corporate-level management.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Dropbox and Googledocs.
  • Prepared vendor invoices and processed incoming payments.
  • Maintained computer and physical filing systems.
Restaurant Manager, 05/2015 to 08/2017
Company Name - City, State
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Prepared for and executed new menu implementations.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Led and directed team members on effective methods, operations and procedures.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained and supervised staff.
Grocery Store General Manager, 11/2012 to 05/2015
Company Name - City, State
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Led and developed management team of 9 professionals.
  • Increased and controlled productivity by consistently practicing efficient work methods.
  • Initiated programs that standardized employee training and led to decrease in employee turnover.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Marked-down clearance items and relocated merchandise to proper store areas.
Hotel Resturants Manager, 05/2008 to 11/2012
Company Name - City, State
  • Investigated and resolved customer complaints to foster satisfaction.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Minimized loss and misuse of equipment through proper resturants supervision and staff training. standards were consistently met
  • Minimized loss and misuse of equipment through proper resturant supervision and staff training.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Continually monitored resturants and took appropriate action to ensure food quality and service standards were consistently met.
  • Developed and maintained exceptional customer services standards.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and staff.
  • Worked closely with the chef and cooks to determine menu plans for special events or occasions.
  • Counseled and disciplined staff when necessary.
Education
High School DiplomaErwin High School - City, State
BBAMiles College - City, State
Accomplishments
  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
  • Coordinated numerous special public and private events.
  • Wrote the service training manual for Brock's at Ross Bridge.
  • Voted employee of the year out of a staff of 300+ in 2008.
  • Set productivity records by consistently maintaining efficient employee actions.
  • Helped maintain a 95% customer satisfaction rate.
  • Licensed LOF/ LTSF
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
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Resume Overview

School Attended

  • Erwin High School
  • Miles College

Job Titles Held:

  • Office Manager
  • Restaurant Manager
  • Grocery Store General Manager
  • Hotel Resturants Manager

Degrees

  • High School Diploma
    BBA

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