Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Well-coordinated and handle diverse office tasks while leading administrative teams to meet demanding performance targets. Good budget management, payroll administration and office organizational skills. Effectively organize resources and clerical support to maintain smooth and efficient operations and enhance team success.

  • Data entry
  • Training and coaching
  • Accounts payable and receivable
  • Scheduling and calendar management
  • Banking operations
  • Customer relations
  • Critical thinking
  • Clerical
  • Computer skills
  • Customer service
  • Flexible
  • Microsoft Office
  • Friendly, positive attitude
  • Communication
  • Work ethic
  • Reliable and trustworthy
08/2014 to Current Office Manager Thrasio | Cleveland, OH,
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Handled sensitive and confidential employee information with complete discretion.
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
  • Processed onboarding paperwork for new hires and rehires.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Developed and maintained training materials and benefits packets for new hires.
  • Conducted job applicant background checks in accordance with policy and procedures.
  • Assessed and filtered resumes from potential job candidates to identify qualified individuals.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Maintained organized filing system of paper and electronic documents.
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Coded invoices and other records to maintain organized and accurate records.
12/2010 to 12/2016 Store Manager Trane Technologies | Davidson, NC,
  • Recruits, hires, trains and evaluates Team Member.
  • Manages all financial responsibilities with integrity and supervises Team Members to ensure goals are met.
  • Performs labor scheduling, food ordering and product projections accurately and maintains restaurant opens and closes as scheduled and is able to service all customers’ orders each day.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Helped train and develop new talent.
  • Collaborated with team to deliver timely service of items.
12/2005 to 12/2007 Customer Service Associate Ace Hardware | Norwalk, OH,
  • Selling savings bonds, handling foreign currencies, Balancing the ATM.
  • Processing night deposits or mail deposits, Referring customers to banking products.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Assisted customers with bank operations, opening accounts, accessing safe deposit boxes and ATM operations.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Maintained confidentiality of bank records and client information.
12/2004 to 12/2005 Computer Courtyard Student Assistant Miami Dade College | City, STATE,
  • Creating Files, data entry
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Directed customer communication to appropriate department personnel.
  • Sorted incoming mail and disseminated correspondence to applicable departments.
Education and Training
Expected in 01/2012 BA | Finance Liberty University, Lynchburg, Va GPA:
Expected in 01/2008 A.A | Accounting Miami Dade College, Homestead, Fl GPA:
Expected in 01/2003 High School Diploma | South Dade Senior High Sc, Homestead, Fl GPA:

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School Attended

  • Liberty University
  • Miami Dade College
  • South Dade Senior High Sc

Job Titles Held:

  • Office Manager
  • Store Manager
  • Customer Service Associate
  • Computer Courtyard Student Assistant


  • BA
  • A.A
  • High School Diploma

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