Office Manager Resume Example Company Name

OFFICE MANAGER

Summary

Experienced Office Manager and administration professional with 15 plus years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Skills

CRM and office management software
Senior leadership support
File and data retrieval systems
Invoicing and billing
Accounts payable and receivable
Proposal writing
Billing
Expense reporting
Training and coaching
Customer relations
A/P and A/R Payroll and benefits
Report writing
Data entry

Scheduling and calendar management
Organization
Team management
Project organization
Administrative support
Supervision
Planning and coordination
Problem resolution
Communications
Invoice generation
Insurance billing
Inventory management
Customer service

Education and Training

GEDCelina High SchoolCity,State,03/2009

Experience

Company NameOffice Manager | City, State05/2013 to Current

Increased office organization by developing more efficient filing system and customer database protocols.
Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
Updated employee paperwork and records.
Enhanced customer satisfaction ratings by resolving account issues efficiently.
Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Generated financial reports for management review.
Managed office inventory by maintaining documentation of stock.
Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Planned for major business changes, including system conversions and office moves.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Organized patient files and streamlined operations to improve efficiency.

Company NameAdministrative Assistant | City, State01/2008 to 04/2013

Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Monitored attendance records by taking note of staff vacation time, sick days and personal days.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Conducted thorough research using various media sources to obtain relevant data for staff requirements.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Managed building access by supplying key cards to employees and visitors.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.

Company NameReceptionist | City, State11/2001 to 12/2007

Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Sorted incoming mail and directed to correct personnel each day.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Maintained daily calendars, set appointments with clients and planned daily office events.
Prepared, compiled and filed documents as well as reports presented to various parties.
Rendered information to callers and drafted office emails.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Took accurate messages for staff and management to facilitate open and speedy communication.

Company NameReceptionist | City, State08/2001 to 12/2007

Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
Sorted incoming mail and directed to correct personnel each day.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Maintained daily calendars, set appointments with clients and planned daily office events.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Prepared, compiled and filed documents as well as reports presented to various parties.
Rendered information to callers and drafted office emails.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Took accurate messages for staff and management to facilitate open and speedy communication.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.

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Office Manager Resume Example

Resume Score: 80%

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