Accomplished and results-driven professional. Experienced, organized, effective and efficient.
Addressed customer questions and concerns regarding products, prices and availability.Determined the cost and pricing of proposals and bids. Delivered exceptional account service to strengthen customer loyalty.Estimated and quoted prices, credit and contract terms, warranties and delivery dates. Gathered all relevant materials for bid processes and coordinated bidding and contract approval.
Care coordinator and principle contact for Darden Restaurants sales and service support. Developed power point presentations and spreadsheets to maintain and reflect accurate account information of brand purchases.
Processed customer orders. Exchanged returned merchandise for customers quickly and efficiently.Confirmed that appropriate changes were made to resolve customers' problems.Recommended and helped customers select merchandise based on their needs.Informed customers about sales and promotions in a friendly and engaging manner. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Described use and operation of merchandise to customers.Demonstrated that customers come first by serving them with a sense of urgency.
Maintained and organized inmate files. Answered phone calls concerning inmates and responded to requests for information.Attained and transferred all official court records to inmate prison files. Calculated inmate sentencing determinations. Drafted judicial correspondence and handled inmate and court mailings. Acted as liaison between judges, court administration, attorneys, government agencies and the public.Coordinated with multiple departments regarding responsive documents and document retention.
Custody, care & control of inmates. Supervised junior officers. Assisted in restraining violent and unruly inmates. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Maintained records and logs of inmates, man hours, materials and equipment used. Conducted internal security checks and distributed meals, commissary and mail. Continually monitored blocks and cell for inappropriate activity. Supervised the meal distribution and observed inmates during meals.Verified warrants, conducted searches and fingerprinted inmates.Transported inmates to and from medical and dental appointments, funerals, work details and court hearings. Supervised inmates during meals, visits, recreation, telephone calls and shower time.Signed in all visitors and completed appropriate visitation log forms.Received property from incoming inmates, provided receipts and inspected items for contraband. Routinely reviewed housing assignments and reassigned inmates when needed. Informed inmates and visitors of rules, safety and security procedures and responsibilities.Maintained communications with all other areas of the facility at all times.Maintained daily logs of shift activity.Enforced resident behavior management system and wrote incident reports for infractions.Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.Maintained correct physical head count at all times.Attended regular trainings and maintained appropriate certifications.
Processed and filled inmate orders. Maintained stock levels and ordered commissary supplies from vendors. Operated commissary window accepting cash for inmate commissary accounts. Managed inmate commissary financial accounts daily, deposited funds earned and balanced accounts receivable and payable. Paid vendors.
Opened and closed, managed sales, operated cash register, deposited funds. Managed accounts receivable and accounts payable. Calculated and paid sales tax. Processed inspection certifications. Maintained stock levels, ordered parts and supplies from vendors. Paid vendors. Organized sales presentations and events.
Continuing education in Criminal Justice. Attained Certificate in Computer Related Crime Investigations. Cum. GPA 3.889; cum total to date 82 credits.
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