Proactive and results-driven office and sales manager with record of achieving strong sales results, and managing office affairs productively. Extensive experience in the finance, office, retail and beauty industries. Well-versed in consultative selling, cold calling, inside and outside sales calls, relationship management and business development. Experience in attracting new prospects and retaining existing clients by building reputation of integrity, trust, and accountability. Able to seamlessly coordinate and execute major events, with commitment to driving revenue, results and increased market penetration. Customer service based and responsible for advertising and marketing materials for Construction company. Clearly communicate expectations of company and establishing a system of accountability. Enthusiastic associate recognized for exemplary work ethic, solid communication skills, superior customer service and high professional standards.
Coordinated all department functions for team of 20+ employees.
Increased office organization by developing more efficient filing system and customer database protocols.
Promoted to Manager after 9 months of employment.
Received a merit raise at Macy's for strong attention to detail, exemplary customer service and team-player attitude.
Developed and implemented Steadfast Construction's first employee manual outlining all proper business procedures and office policies.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries.Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Maintained an up-to-date department organizational chart. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created PowerPoint presentations used for business development.Posted open positions on company and social media websites. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports and presentations. Managed the day-to-day calendar for Steadfast's president.
Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Responsible for creating and assisting Steadfast's first website and media marketing campaign.
Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools. Acted as a liaison between logistics, carriers and customers. Produced bills of lading and updated shipment status information. Monitored shipments to guarantee on-time delivery. Completed all necessary customs documents and other paperwork. Forwarded client-related quality and service issues to the appropriate manager for resolution. Oversaw the organizing and product storage in stockyard areas. Operated Parcel Pool shipping system efficiently and accurately.Unloaded, picked, staged and loaded products for shipping. Worked at a rapid pace to meet tight deadlines. Loaded flat bed by forklift and hand truck. Cleared damaged items and loaded freight. Banded, wrapped, packaged and cleaned equipment.
Generated new accounts by implementing effective networking and content marketing strategies. Generated new sales opportunities through direct and telephone selling and emails.
Recruited local companies for direct sponsorship. Featured Model in TV, Internet, Email ads and commercials.
Delivered excellent customer service by greeting and assisting each customer. Design and implemented customer satisfaction metrics. Addressed customer inquiries and resolved complaints.
Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Reorganized the sales floor to meet company demands. Determined staff promotions and demotions, and terminated employees when necessary. Fulfilled customer shipping needs using UPS and USPS methods. Completed weekly schedules according to payroll policies. Trained all new employees and assistant managers on store procedures and policies. Trained staff to deliver outstanding customer service. Analyzed marketing information and translated it into strategic plans. Worked closely with owner to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings.
Properly managed retirement and liability funds and prepared monthly, quarterly and annual reports on their statuses. Collected customer feedback and made process changes to exceed customer satisfaction goals. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Assisted clients with their 401K plans and provided website assistance. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures.
Assisted clients with their stock options and purchase plan. Largest client: Google. Obtained Series 7 & Series 63 licenses. Performed and assisted with trades. Addressed customer service inquiries in a timely and accurate fashion. Demonstrated mastery of customer service call script within specified timeframes. Provided accurate and appropriate information in response to customer inquiries.
Responded to customer inquiries in a friendly and professional manner. Advised guests on special events and product promotions. Mailed client forms and salon promotional documents. Delivered excellent customer service by greeting and assisting each customer. Opened a new store location and assisted in recruiting and training new staff. Successfully managed new line of cosmetics to Macy's ...BeneFit cosmetics and was acting manger for Lancome cosmetics. Make-up artist. Exceeded Sales goals and received merit promotion for such. Received Lazarus/Macy's "Red Apple" award in extraordinary customer service every quarter.
Member of Delta Delta Delta sorority, Student Government Association, Auburn Modeling Board, Tiger Splashers, Habitat for Humanity volunteer. Lifeguard/Swim instructor.
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