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Office Manager Resume Example

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OFFICE MANAGER
Professional Summary

Experienced Office Management and Administration Professional with over 20 years years of experience in various environments. Prioritize projects and multitask effectively to achieve project goals. Highly dependable, ethical and reliable support specialist and leader. Methodical and detail-oriented team player with expert verbal and written communication skills..

Skills
  • Training and Development
  • Project Management
  • Credit and collections
  • Relationship building
  • Staff Management
  • Database administration
  • Excellent multi-tasking ability
  • Office management
  • Customer service
  • First Aid/CPR
  • Administrative support
  • Clear oral/written communication
  • Workflow planning
  • Organizational skills
  • Program Management
  • Office administration
  • Scheduling
  • Communications
  • MS Office
  • Relationship development
Work History
Office ManagerSep 2012 - Current
Just Be Fit, Physical Therapy, Inc.Deerfield, IL
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing and supervising 10 employees.
  • Built relationships with physicians to create steady referral pipeline.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Implemented on-boarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Managed 10 employees with various personalities.
  • Addressed and remedied all patient or team member issues.
  • Developed policies and procedures for effective practice management.
  • Created and implemented organizational policies and procedures.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Assisted with regulatory issues such as compliance.
  • Supervised and guided new employees on and responded quickly to questions, which improved understanding of job responsibilities.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Kareo software.
  • Prepared daily reports to assist business owner with key decision making and strategic operational planning.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Master EstheticianSep 2008 - Apr 2014
Lifetime Athletic ClubVernon Hills, IL
BaristaMay 2006 - Sep 2008
StarbucksLake Bluff, IL
Licensed EstheticianApr 2005 - Aug 2008
Pure Escape SpaGlencoe, IL
Education
License: Master EstheticianMay 2002
Skin Care InstituteSkokie, IL
Bachelor of Science: SociologyDec 2000
Northeastern Illinois UniversityChicago, IL
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Resume Overview

Companies Worked For:

  • Just Be Fit, Physical Therapy, Inc.
  • Lifetime Athletic Club
  • Starbucks
  • Pure Escape Spa

School Attended

  • Skin Care Institute
  • Northeastern Illinois University

Job Titles Held:

  • Office Manager
  • Master Esthetician
  • Barista
  • Licensed Esthetician

Degrees

  • License : Master Esthetician May 2002
    Bachelor of Science : Sociology Dec 2000

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