Tri-City Electric - Office Manager Resume Example

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

Listen attentively to customers' needs to ensure a positive customer experience.

Access electronic and paper cataloging systems to look up product information and availability.

Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Accounts payable including responsibility of vendor invoices, company expenses and monthly operating expenses.

Accounts receivable including billing, collections and daily bank deposits.

Performed additional duties as assigned.

Responsible for answering multi -phone lines and maintenance of all phone systems.

Filing invoices and faxing all purchase orders.

Maintain all Workers Comp Claims.

All employee information for inner office references.

Order supplies for company and employees.

Keep track of all equipment within the office for maintenance and supplies.

Enter Customer sales orders.

Sort all incoming and outgoing mail and packages.

Input Special Order product information corrections and order sheets into AS400 System.

Daily retail store operations, P & L management, budgeting & cost controls, shrink reduction/lost control, inventory management, merchandising strategies.

Management experience in the retail, restaurant, and travel store industry.

Proficiency in high volume retail with P & L accountability.

Ability to create an maintain a customer focused culture.

Reference available upon request.