office manager resume example with 18+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Outgoing office manager with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Skills
Schedule Coordination
Recruitment and Hiring
Staff Development and Training
Microsoft Office Suite
Decision Making
Handling Customer Complaints
Complex Problem Solving
Team Building
Payroll Administration
Microsoft Office
Verbal and Written Communication
Attention to Detail
Friendly and Relatable
Work History
Office Manager, 07/2017 - Current The Mentor Network – North Branch, MN,
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Coached new hires on company processes while managing employees to achieve maximum production.
Coordinated special projects and managed schedules.
Managed office operations while scheduling appointments for department managers.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Developed standard operating procedures for all administrative employees.
Maintained computer and physical filing systems.
Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Patient Services Coordinator, 06/2015 - 06/2017 Hennepin County Medical Center – Brooklyn Park, MN,
Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
Contacted insurance company to verify patient coverage before visit.
Communicated with primary care offices and insurance companies to obtain authorization.
Verified patient's insurance eligibility and benefits coverage through EMR system.
Answered over 100 telephone calls per 8 hours to handle rescheduled, missed and reassigned visit requests.
Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
Inputted accurate patient insurance, billing and payment information.
Collected patient co-pay and issued receipt to confirm payment.
Collected time of service payments and issued receipts.
Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
Secretary III, 05/2008 - 06/2015 Adventist Healthcare – Washington, DC,
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Scheduled appointments and conducted follow-up calls to clients.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Answered multi-line phone system and greeted callers enthusiastically.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Provided clerical support to company employees by copying, faxing and filing documents.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Medical Records Clerk, 09/2002 - 06/2008 Res-Care, Inc. – Mcdonough, GA,
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Maintained patient confidence by keeping patient records information confidential.
Maintained patient records in compliance with security regulations.
Uploaded physician progress notes, history and physicals into electronic medical records.
Delivered charts to assigned areas of hospital by following established routing procedures.
Reviewed charts and flagged incomplete or inaccurate information.
Demonstrated respect, friendliness and willingness to help wherever needed.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Education
No Degree: Education, Expected in - Medgar Evers College - Brooklyn, NY, GPA: Status -
High School Diploma: , Expected in 09/2000 - Thomas Jefferson High School - Brooklyn, NY, GPA: Status -
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