office manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in the Call Center and Answering Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Data entry
  • Senior leadership support
  • Invoicing and billing
  • Report writing
  • Customer relations
  • Issue and conflict resolution
  • Training and coaching
  • Accounts payable and receivable
  • Budgetary Planning
  • Credit card payment processing
  • High-energy attitude
  • Technologically savvy
  • Adaptive team player
  • Problem-solving abilities
  • Microsoft Office expertise
  • Fleet dispatching
  • Sales expertise
  • Call Center Operations
  • In-store support
  • Courteous demeanor
  • Inbound and Outbound Calling
  • Shipping and receiving understanding
  • Retail sales customer service
  • Strong problem-solving skills
  • Client communications
  • Documenting correspondence
  • Developing rapport
  • Operating telephones
  • Reporting and documentation
  • Typing Skills
  • Client service
  • Welcoming customers
  • Computer Skills
  • Excellent Phone Demeanor
  • Clear communication
  • Conflict resolution
  • Data entry and tracking
Office Manager, 07/2019 to Current
Law Finance GroupMill Valley, CA,
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Reviewed files and records to obtain information and respond to requests.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
Answering Service Operator, 08/2017 to 03/2019
Kootenai Medical CenterClarkston, WA,
  • Used company software to log, manage and record calls.
  • Completed connections between callers, departments and professionals.
  • Transcribed message details to promptly relay to appropriate recipients.
  • Maintained excellent customer satisfaction through polite, calm demeanor.
  • Researched and quickly resolved customer issues.
  • Fielded incoming calls, answered questions and transferred calls internally.
  • Transcribed and forwarded customer messages to the intended people.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Operated telephone switchboard of more than a dozen employees and routed calls to correct destination.
  • Shared or forwarded messages and information to designated personnel.
  • Recorded messages, suggesting rewording for clarity or conciseness.
Customer Service Representative/Market Researcher, 03/2007 to 04/2017
AOS ResearchCity, STATE,
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Set up and activated customer accounts.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Made outbound calls to obtain account information.
  • Created surveys to discover customer preferences.
  • Supported business objectives through market research, utilizing diverse techniques and methodologies for data collection.
  • Generated real-time data collection through open-forum discussions, surveys and questionnaires created for target audience.
  • Collected and reported on customer demographics, preferences and buying habits to help marketing teams target strategies.
  • Presented research to customers through conferences, articles and private briefings.
  • Determined best methods to meet research objectives and produce useful data.
  • Developed and used specific methodologies for collecting and analyzing marketing data.
  • Investigated consumer opinions in collaboration with marketing teams, pollsters and statisticians.
  • Identified potential markets and market segments with desired customers and gaps for optimum product demand.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education and Training
High School Diploma: , Expected in 05/2004 to Pender High School - Burgaw, NC
  • Every Semester/Year -A Honor Roll or A/B Honor Roll
  • JROTC Honor Award Recipient and was My Batallions 1st SGT.
  • Participated in our schools dance team, Every semester, my Senior year.
  • Drill Team and Color Guard Member, Every Year
  • Journalism, My Junior and Senior Year
: Certified Nursing Assistant, Expected in to CapeFearCommunityCollege - Wilmington, NC,
: Dental Assisting, Expected in to Miller Motte College - Wilmington, NC,

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Resume Overview

School Attended

  • Pender High School
  • CapeFearCommunityCollege
  • Miller Motte College

Job Titles Held:

  • Office Manager
  • Answering Service Operator
  • Customer Service Representative/Market Researcher


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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