Personable and motivated Office Manager with Bachelors Degree in Business/Accounting. Exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
In charge of all office related activities, including: customer correspondence and relations, record keeping via QuickBooks, A/R, A/P, processing payroll, making monthly tax payments, ordering and maintaining supplies, assisting supervisors as needed.
Developed and presented lesson plans to address the needs of a fast paced, ever-evolving, high volume call center; Scheduled training sessions; Maintained documents related to training; Monitored and evaluated progress and made adjustments as necessary; Delivered feedback and performance reviews to trainees; Reported to supervisors on trainee performance; Participated in potential employee interviews and selection process
Responsible for: collecting, verifying, calculating and reporting time for approximately 100 employees on a daily basis; printing and issuing payroll checks; verifying rates, preparing and auditing invoices; working directly with the collections department in collecting payments
Responsibilities included: Opening and maintaining customer accounts; researching inconsistencies and helping customers with reconciliation; processing and closing personal loans; assisting manager as needed
Duties includied: Processing customer transactions; vault maintenance and control; General customer service
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