Highly motivated individual with several years of professional administrative and customer service experience ~ managing multiple projects in diverse industries. I am a team player with impressive interpersonal and communication skills. I will continue to develop my skills and maintain my goal ~ being a high level producer. In addition, I will focus my learnings in the areas of 1) Product \ Service knowledge 2) Personnel development and 3)Supervision \ Management. Leveraging these skills, insuring a high degree of success and productivity in each of my assignments.
Developed effective relationships with all new families through clear communication. Maintained up-to-date records at all times. Made reasonable procedure exceptions to accommodate unusual family requests. Ran reports and supplied data to fulfill accounting report requirements. Developed process improvements to enhance efficiency and effectiveness of the center's operations. Facilitated all customer service, account management, payroll, and marketing operations to guarantee the center's objectives were met.
Responsible for all client relations. Interview prospective tenants, process credit applications, background checks, and create lease agreements based on client needs. Process accounts receivables and payables. Resolve all property related issues; creating and assigning purchase orders for acquired materials and contractors needed for maintenance. Maintain monthly financial reports (Tenant Occupancy, Gross Potential, Square Footage Income Analysis, and Delinquent Accounts) in order to maximize profit and tenant occupancy. Level of Occupancy is currently at 100%.
Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee staff and company objectives and goals were met. Provided accurate and appropriate information in response to contract and budget inquiries between Chevron and Hayward Electric. Maintained up-to-date financial records for multiple projects at all times. Ran weekly reports and supplied data to fulfill all accounting report requirements, including payroll for on-site employees. Worked with upper management to ensure appropriate changes were implemented to improve on-site operations. Developed effective relationships with both parties accounting departments through clear communication. Provided safety training to new staff members. Developed process improvements to enhance efficiency and effectiveness of maintaining equipment and materials necessary to function at our supreme potential.
Demonstrated mastery of routing within specified time-frames for maximum product distribution. Made reasonable routing exceptions to accommodate unusual customer requests and traffic delays. Improved delay ratings by 82%. Addressed management inquiries regarding driver's trip logs. Maintained up-to-date D.O.T. records at all times. Developed effective relationships with departments through clear communication.
Led the facilities and mail-room team by the implementation of new service procedures. Collected customer feedback from field offices and corporate departments to make process changes to enhance customer satisfaction goals. Provided accurate and appropriate information in response to upper management inquiries. Improved material and service cost by renegotiating contracts. Addressed facility service request in a timely and accurate fashion. Maintained up-to-date reports at all times. Ran reports and supplied data to fulfill service report requirements. Built loyal relationships with other departments by placing follow-up calls and meeting to discuss reported service issues. Provided training to new staff members. Developed process improvements to enhance efficiency and effectiveness of inter-department customer service operations. Communicated the information flow upper management, human resource, and payroll departments to guarantee company objectives were met. Participated as a member of the Corporate Activities Team to enhance the office moral and staff relationships providing a positive work environment.
Responsible for new accounts and collections for commercial and residential customers. Demonstrated supreme knowledge of customer service call scripts in regards to customer inquiries within a timely manner. Scheduled special services and maintained all client information via data entry. Monitored trainees and special projects as needed. Maintained a professional, informative, and supportive customer service attitude at all times. Assisted with activities to enhance the moral and the relationships between management and staff.
Provided customer support and software training. Maintained client database and software preparations. Completed quality assurance testing for all new remote services and web support solutions. Configured modems and assisted clients with both hardware and software installations. Maintained a high call volume and decreased the number of callbacks by 20%. Provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records of preventative maintenance preformed for all clients. Built customer loyalty by placing follow-up calls for customers who reported product issues. Led the selection and implementation of a new communication procedure for network systems.
How to Deliver Exceptional Customer Service
The Ultimate Supervisor
Managing Multiple Priorities, Projects, and Deadlines
OSHA 30hr Compliance Course
Contractor Safety Orientation
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