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Office Manager Resume Example

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OFFICE MANAGER
Professional Summary

To obtain a position within an Organization that will fully utilize my experience and skills. Experienced Office Management and Administration Professional with 0ver 20 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Organized and efficient Human Resources / Office Manager supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Skills
Work History
03/2020 - CurrentOffice Manager | Company Name - City, State
  • Liaised between multiple business divisions to improve communications.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Managed 10 employees to reduce workflow stoppage and achieve on-time project completion.
  • Adhered to all federal and state guidelines and managed payroll and benefits for over 10 employees.
  • Boosted customer satisfaction ratings by resolving issues for speedy resolution.
  • Expanded operational bases and increased revenues while developing and integrating efficient business plans.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Completed bi-weekly payroll for 10+ employees.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Created and finalized contracts for orthodontic procedures for new patients.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
03/2019 - 03/2020Operations Manager | Company Name - City, State
  • Ulti-Pro SharePoint Intranet, Manage all 25 employees in center.
  • Manage escalation cases and patients.
  • Train staff on office protocol, product knowledge, surgical procedures.
  • Delegate and organize daily/weekly staff meetings.
  • Organize group training to maintain company standards for programs such as Intranet, SharePoint and Ulti-Pro.
  • Ensure that all staff members are well versed on all surgical and laser procedures.
  • Oversee and organize all appointment variations such as Consultations, Pre-Operative appointments, Post-Operative appointments, and treatment needs for Surgeons and lasers Providers.
  • Maintain organization on schedule as well as employee's schedule.
  • Provide inspired leadership for the organization.
  • Make important policy, planning and strategy decisions.
  • Develop, implement and review operational policies and procedures.
  • Assist HR with recruiting.
  • Help promote the company culture that encourages top performance and high morale.
  • Oversee budgeting, reporting, planning and auditing.
  • Ensure all legal and regulatory documents are filled and monitor compliance with laws and regulations.
  • Identify and address problems and opportunities for the company.
  • Resolve issues in real-time environment, such as employee relations, customer service, ordering or materials requisitions, financial issues and patient complaints.
  • Identify efficiency opportunities, develop new processes and lead change initiatives with focus on continually striving to streamline the overall operation and reduce operating cost.
  • Monitor and manage all key performance metrics necessary to achieve company objectives, including patient satisfaction, COGS, labor hours and overtime.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
02/2018 - 03/2019Front Office Manager | Company Name - City, State
  • Implement call triage to better help aide patients in efficiently gathering pertinent information which helps guide them to the correct Provider.
  • All things Administrative: Intake Forms, incoming calls, faxes, emails, collecting medical records.
  • Train and develop a staff of up to 15 employees on office protocol, Medical insurance regulations, product knowledge, surgical procedures and advanced techniques, as well as credentials of over 5 Surgeons.
  • Delegate and organize daily/weekly tasks such as intake forms protocol, patient rooming, supply ordering, call log follow up, office upkeep, lunch orders, weekly front office meetings.
  • Organize group training to maintain company standards for programs such as Nextech and Klara.
  • Ensure that all staff members are well versed on injectables and laser treatments.
  • Enrolling staff in Galderma and Allergan training programs to develop their knowledge on side effects and recovery time of all injectables and over 6 lasers available at the practice.
  • Oversee and organize all appointment variations such as Consultations, Pre-Operative appointments, Post-Operative appointments, and treatment needs for 5 Surgeons and 4 injectables and lasers Providers.
  • Maintain Inventory needs for Spa section of the Practice.
  • Work closely with Representatives from vendors such as Allergan to help create Specials and Promotions to help boost sales for MedSpa section of the Practice.
  • Ensure each staff member is aware of emergency protocols.
  • Responsible for end of day sales auditing.
  • Maintain shipping log for out of state patients whom order MedSpa products.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
03/2007 - 02/2018Human Resource Coordinator / Personal Assistant | Company Name - City, State
  • Acclimate new employees to the organization.
  • Provide support with various HR questions and concerns.
  • In depth support with Accounts Payable, process banking for the company.
  • Provide payroll information by collecting time and attendance records.
  • Submit employee data reports by assembling, preparing, and analyzing data.
  • Maintain accuracy of employee data, PTO Accruals and Projects.
  • Provide secretarial support to Head Human Resource Manager.
  • Collaborate directly with Human Resource Manager.
  • Quarterly taxes preparation.
  • In depth secrecy and full NDA clause.
  • Personal assisting in all areas needed/requested Answering employee questions
  • Providing customer service to organization employees
  • Serving as a point of contact with benefit vendors/administrators
  • Maintaining computer system by updating and entering data
  • Setting appointments and arranging meetings
  • Maintaining calendars of HR management team
  • Compiling reports and spreadsheets and preparing spreadsheets.
  • Facilitated year-end reviews and team strength presentations with human resources partners.
  • Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
  • Accurately prepared government compliance reports and proposal requests for employee data.
  • Researched all payroll, COBRA, disability and FMLA issues.
  • Sent notices to employees and subcontractors regarding expiring documentation.
  • Assisted management staff in annual year-end processes and data audits.
Education
06/2002Santa Monica College, City, StateAssociate of Arts: Business Administration And Management
HIPAA Courses, Allergan Training - Management
Expected in 2022Grand Canyon University, City, StateBachelor of Science: Healthcare Administration
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Resume Overview

School Attended

  • Santa Monica College
  • Grand Canyon University

Job Titles Held:

  • Office Manager
  • Operations Manager
  • Front Office Manager
  • Human Resource Coordinator / Personal Assistant

Degrees

  • Associate of Arts : Business Administration And Management
    HIPAA Courses, Allergan Training - Management
    Bachelor of Science : Healthcare Administration

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