office manager resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Quality Assurance
Handling Customer Complaints
Recruitment and Hiring
Microsoft Office
Schedule Coordination
Complex Problem Solving
Administration and Operations
Customer Service Management
Contracts and Vendor Agreements
Verbal and Written Communication
Budget Management
Travel Coordination
Intuit QuickBooks
Documentation and Record keeping
Accounts Payable and Receivable
Multitasking and Prioritization
Work History
2001 to CurrentOffice ManagerCollege Of St Benedict/St Johns University | Collegeville, MN,
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Managed office operations while scheduling appointments for department managers.
Developed standard operating procedures for all administrative employees.
Maintained computer and physical filing systems.
Sourced vendors for special project needs and negotiated contracts.
Coordinated special projects and managed schedules.
Compared vendor prices and negotiated for optimal savings.
01/1999 to 08/2001Property AppraiserButte County Environmental Health | Oroville, CA,
Stayed updated on market trends for local area and similar property types.
Gathered information on nearby properties to compare and help make value determinations on properties.
Performed appraisals in line with federal requirements and USPAP guidelines.
Researched land, property and market values to complete estimations.
Maintained current understanding of lender requirements and documentation guidelines.
Remained current on local areas through actively researching and garnering understanding of community values.
Took photographs of interior and exterior of buildings to properly document features and conditions.
Inspected new and existing properties and noted distinctive characteristics.
Exceeded goals through effective task prioritization and great work ethic.
Served customers in friendly, efficient manner following outlined steps of service.
1996 to 1999Loan Processing AssistantCentury Communities | Jacksonville, FL,
Worked with Loan Officer to create application profile in system and review key information at various stages within process.
Communicated with customers daily to request information and complete paperwork.
Reviewed financial statements and contacted institutions and customers to clarify details.
Handled any conditions sent from underwriting departments.
Evaluated approvals against established bank and government lending standards.
Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
Coordinated closing process with attorneys, title companies and government clerks.
Set up and completed loan submission packages.
Assembled important paperwork and disclosures for borrower.
Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
Prepared documents for underwriting by verifying client income, credit reports and other information.
Monitored key dates to obtain information by deadlines.
Assessed loan compliance to meet mortgage lending laws and regulations.
Checked packages for appropriate documentation.
Provided quick turnaround times to maintain fast-past schedule.
Maintained long-term relationships with customers to provide best-in-class customer service.
1990 to 1996Executive Administrative AssistantCintas Corporation | Charlotte, NC,
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Organized and updated schedules for executives.
Scheduled appointments and handled calenders for senior leadership.
Transcribed phone messages and relayed to appropriate personnel.
Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Education
Expected in 05/1993 to to Associate of Science | Business Administration And ManagementNova Southeastern University, Davie, FLGPA:
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