Resourceful and accomplished Office Assistant with extensive office operations and personnel organization expertise.
Designed electronic file systems and maintained electronic and paper files.Made copies, sent faxes and handled all incoming and outgoing correspondence.Received and screened a high volume of internal and external communications, including email and mail.Managed daily office operations and maintenance of equipment.
Assisted with development of Windows system for Umbrella processing, providing feedback, testing and troubleshooting for the roll out phase, preventing lost revenue.
Independently selected and verified risk exposures for the company to provide the best profit and reduce loss exposure through Umbrella, Auto and Home Underwriting.
Customer service support with a focus on accounts receivable, billing inquiries from customers, advanced customer navigation assistance for processing policies into the system.
Initiated Marketing for the Agency, bringing in new business and upgrading sales for existing client base.
Maintain policies, including documentation requirements and account maintenance and receipt payments.
Phone interviews and client intake management, reviewing the validity of the case and making recommendations based on intake for the value of the client.
Complete case management for two full time attorneys.
Track and manage the filing of key documents on a time sensitive schedule.
Maintain client files, create expense reports for each client.
10 key, accounts receivable, Agency, billing, Billing systems, Budgeting, Business English, case management, communication skills, client, customer relations, Customer Services, Customer Service Skills, documentation, Editing, expense reports, fast, Filing, focus, hiring, Lotus Notes, Management Skills, Marketing, Microsoft Office, Office, Microsoft Windows, Windows, navigation, policies, profit, sales, scheduling, supervision, Supervisory experience, Telephone, Phone, troubleshooting, Typing, Underwriting
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