Versatile administrative support professional who excels at prioritizing, completing multiple tasks simultaneously and following through. Seeking a role of increased responsibility and authority.
Increased office organization by developing more efficient filing system and customer database protocols. Implemented company's first employee manual outlining all proper business procedures and office policies. Promoted to Office Manager after six months of employment.
Planned travel arrangements for owner. Responsible for accounts payable and receivable. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Served as central point of contact for all outside vendors needing to gain access to the building. Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents. Managed the day-to-day calendar for the company's owner.
Informed guests of salon services, programs and activities over the phone and in person. Addressed all guest complaints and referred any escalated situations to management. Checked members and guests in promptly for their appointments. Supplied guests with robes, slippers and locker keys. Efficiently checked guests in and out SalonBiz software. Coordinated and booked all spa service appointments for individual and group clients. Offered refreshments of ice water and iced tea to all incoming guests. Rotated between front desk management and monitoring the reservation room.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion.Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Ran errands as needed.
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