A driven Paralegal Student successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.
Skills
Documentation and control
Policy and Procedure Modification
Credit and collections
Office administration
Organizational skills
Excellent multi-tasking ability
Scheduling
Conflict resolution
Customer Service
Customer/Client relations
Documentation and reporting
Friendly nature
Clerical support
Work History
05/2018 to 10/2021
Office ManagerDouglas County School System – Douglasville, GA,
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Maintained computer and physical filing systems.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Coached employees through day-to-day work and complex problems.
Organized spaces, materials and catering support for internal and client-focused meetings.
Maintained CRM database with customer updates and report generation.
Arranged corporate and office conferences for company employees and guests.
02/2019 to 12/2020
Office ManagerDouglas County School System – Douglasville, GA,
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Oversaw quality control and productivity rates to increase revenue and production times.
Prepared meeting materials and took clear notes to distribute to stakeholders.
Compared vendor prices and negotiated for optimal savings.
Maintained computer and physical filing systems.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Utilized client and staff feedback to maintain customer partnerships and increase revenue.
05/2017 to 02/2018
Assistant ManagerGelson's – Marina Del Rey, CA,
Managed branch operations, including sales, customer service, finances, and recordkeeping.
Resolved customer complaints to maintain high level of satisfaction.
Analyzed financial statements to identify cost control initiatives.
Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
Received regional branch recognition award for % sales increase.
Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
Set pricing strategy and discount rates.
Worked directly with customers and associates to handle internal and external complaints and objections.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Built relationships with customers and community to establish long-term business growth.
Developed and executed sales presentations as well as both internal and external product training workshops.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Managed accounts to retain existing relationships and grow share of business.
Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Organized promotional events and interacted with community to increase sales volume.
Conducted monthly inventories of raw materials and components on work floor.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Onboarded new employees, including training, mentoring and new hire documentation.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Education
Expected in to to
: Paralegal Studies Penn Foster College - Scottsdale, AZ GPA:
Expected in to to
: Lexis Nexis Legal Research Penn Foster College - Scottsdale, AZ GPA:
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