Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Caring HHA dedicated to providing comprehensive personal support. Proficient in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies. Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.

  • Care Plan Management
  • Care Plan Assessment
  • Patient Care
  • Home Health Care
  • Bathing
  • Patient Bathing
  • First Aid and Safety
  • Team building
  • Relationship development
  • Communications
  • First Aid/CPR
  • Customer service
  • Supervision
  • Administering Medication
  • State Regulations Knowledge
  • Clinical Quality Program Standards
  • Allergy Management
  • Medication Administration
  • Case Management
  • Organization
  • Problem resolution
  • Team management
  • Process improvement
  • First aid and safety
  • Clinical quality program standards
  • Progress documentation
  • Behavioral Management
  • Rehabilitation
  • Business operations
Work History
Office Coordinator, 05/2020 - 08/2020
Wipfli Llp Billings, MT,
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Routed correspondence to facilitate timely communication between team members, customers and vendors.
  • Assisted with project planning by estimating labor, materials and schedule demands.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Created and implemented secure filing systems for sensitive employee and client documents.
  • Monitored vendor accounts and product updates to verify competitive pricing.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
  • Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Efficiently supervised diverse office functions, including filing, sorting and handling incoming and outgoing mail.
  • Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
Care Manager , 05/2020 - 08/2020
Bayhealth Felton, DE,
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
  • Arranged transportation and documented details of discharge transition plans.
  • Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
  • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
  • Worked with providers to define quality metrics and outcome reporting process.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Monitored and assisted residents through individual service plans.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Liaised with key accounts to deliver targeted administrative support, including estate, household and property management.
  • Remained alert to problems or health issues of clients and competently responded.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
  • Communicated with patients, ensuring that medical information was kept private.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Coordinated primary staff and physician schedules to guarantee optimum duty coverage.
  • Followed up with doctors' offices to verify proper scheduled exams.
  • Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel.
  • Navigated insurance company websites to obtain pre-authorizations and referrals to confirm coverage.
  • Conferred with patients to obtain and confirm pertinent billing and demographic information, accurately entering patient and insurance information into system.
  • Received and screened phone calls and emails.
  • Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.
  • Coordinated materials supply with vendors to maintain efficient operations and meet schedule deadlines.
  • Served as central point of contact for all outside vendors.
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
Certified Home Health Aide, 02/2020 - 06/2020
Common Spirit Steubenville, OH,
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Supervised daily activities and provided assistance when needed.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Provided mobility assistance such as walking and regular exercising.
  • Administered medication as directed by physician.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Developed rapport to create safe and trusting environment for care.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
  • Administered prescribed medications under direction of physician.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Maintained clean, safe and well-organized patient environment.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Completed required medical and program reports and maintained medical records system, program filing system and EHR, following clinic standard operating procedures.
Associate of Arts: Medical Assisting, Expected in 10/2020
FCC - Boynton Beach, FL,
Status -
  • First Aid/CPR Certified
  • HHA Certified

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Resume Overview

School Attended

  • FCC

Job Titles Held:

  • Office Coordinator
  • Care Manager
  • Certified Home Health Aide


  • Associate of Arts

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