Enthusiastic and diligent professional with 7+ years' hands-on experience in debt collection and recovery. Exceptional analytical skills and remarkable ability to negotiate with clients. Well versed with state approved fair debt collection act and relevant policies.
Provided positive feedback and communicated fluently with Spanish speaking patients. Scheduled appointments and performed accounts receivable transactions. Data entry of patient record keeping and filing.Responsible for setting up and running screening exams through events.
Resolved complex customer situations; providing clear and helpful information and negotiations via multi-telephone system, fax and electronic mail. Scheduled payment arrangements of delinquent accounts. Processed in state accounts to be reviewed for litigation. Supervised a team of 6 collectors and reviewed and exceeded our group quotas. Assisted with on-the-job training of new associates and cross training.
Communicated with brokers and borrowers and gathered, reviewed and compiled documents for approval of home loans from Underwriter. Input applicant information into the loan processing system and mails appropriate disclosures to applicants in a timely manner requesting any missing documentation. Performed any other duties as requested by management to assist other departments, as necessary.
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