Receptionist Customer Service
Outgoing, personable, and friendly; good conversationalist, with excellent face-to-face and telephone communication skills. Active listener who demonstrates an innate ability to ask the right questions at the right time. Task oriented with an ability to balance strong interpersonal skills with need for customer care and satisfaction. Patient, persistent, and diplomatic while providing explanations or resolving client issues of a delicate nature. Extremely, tactful and professional when dealing with sensitive and confidential information. Quick learner who can rapidly retain information. Team player who easily establishes rapport and trust. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Managed call flow with up to 4 calls in queue per minute.
Several years of successful experience in fast-track customer service environments.
Met and exceeded production standards and goals.
Front desk reception, answer main phone lines, route calls as needed, and assist taxpayers by telephone and in person.
Greet visitors, taxpayers, staff attorneys, and taxpayer counsel with professional demeanor at all times.
Maintain and update court docket book.
Receive, date stamp, and distribute all incoming mail, including petitions which I enter into docket book and assign a docket number.
Copy each petition for preparation of daily mail run to Director of Legal Division.
Enter data from each petition immediately into MS Access Database to preserve the integrity and confidentiality of the personal information of each taxpayer.
Also, establish original case file for each petition.
Occasionally, record hearings for secretary in her absence.
Set-up conference calls for Administrative Law Judge if needed.
Prepare receiving reports for office supplies and tax law publications.
Scan and shred files for retention and destruction.
Assist Executive Director and Administrative Secretary as needed.
Provided accurate and appropriate information in response to taxpayer inquiries.
Answer phone in call center
Log problems in Tivoli Database
Manage and close assigned service calls
Troubleshoot and repair problematic, faulty software after repair or installation
Manage call dispatching and call coordination with third parties
Maintain and manage problem tracking software and databases
Update FAQ database with tips and solutions to common problems
Addressed customer service inquiries in a timely and accurate fashion.
1979 Graduate of Herbert Hoover High School
Dental Assisting (Carver Career & Technical Trade Center)
Took courses in executive secretarial and some accounting
A+ Certified in Computer Technology
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