I have experience answering a high volume of incoming calls while handling in-person inquiries from clients and colleagues. I am flexible and hardworking with the drive to succeed. I'm not only dedicated but focused, excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.
Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate. Prepared correspondence, accounting and financial documents for analysis .Devised and maintained office systems to efficiently deal with paper flow.
Redirected children to encourage safe, positive behaviors. Frequently substituted in office and classroom
areas.Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom
clean.Physically and verbally interacted with children throughout the day.Collaborated daily with classroom
teachers to keep activities running smoothly.Established and maintained a safe play environment for the
children.Monitored children's play activities to verify safety and wellness.
Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Served as the company's bilingual Spanish/English customer service representative. Assisted customers with store and product complaints. Demonstrated mastery of customer service call script within specified time frames. Provided accurate and appropriate information in response to customer inquiries.
Supervised material flow, storage and global order fulfillment. Oversaw special orders and after-hours, urgent shipping jobs. Inspected, tested and measured materials, products and installations to spec. Recommended corrective actions to minimize rate of product defects.
Fluent in Spanish.
CPR certified through American Heart Association
Fire & safety certified
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