office assistant resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Systematic Administrative Assistant with over 10 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Skills
Adept at handling confidential and/or sensitive information
Docket management
Correcting discrepancies
Meticulous with detail
Critical thinker
Employee training and development
Manage paperwork efficiently and effectively
Time management
Teamwork and collaboration
Excellent communication skills
Employee timesheet processing
Handle customer complaints with poise and grace, immediately resolving issue
Spanish fluency
Work History
05/2015 to CurrentOffice AssistantGensler | Philadelphia, PA,
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
Maintain and coordinate all scheduled court events for Family Magistrates.
Use bilingual interpretative skills to translate for customers in person or by phone.
Maintained court dockets and updated disposition of cases after court hearings and trials.
Adept at handling confidential and/or sensitive information.
Work Family Law files: set and/or remove scheduled dates by phone and/or email.
Arrange and deliver Child Support Contempt Docket & Files.
Manage Post Judgment settlement conference docket for retired judges.
Manage retired judge's calendars.
Able to assist with Juvenile, Civil and Criminal calls.
Maintained docket calendar and database for Juvenile court.
Prepare and Maintain desk manual listing all family duties and responsibilities.
Assist with coordinating dates with attorneys and litigants after a postponement has been granted.
Coach new and existing employees on office procedures.
03/2010 to 04/2015Adjudication ExaminerVitamin Shoppe Industries Inc | Edina, MN,
Conducted interviews with participants to assess eligibility.
Adjudicating unemployment insurance issues created by the employer and/or claimant.
Use bilingual interpretative skills for preliminary hearings.
Conduct telephone fact finding interviews with claimants and employers.
Research and maintain knowledge of federal standards according to Department of Labor Unemployment Insurance Law and Code of Maryland Regulation procedures.
Use deductive reasoning skills and knowledge of Maryland State Unemployment Law to make determinations regarding Unemployment Insurance eligibility.
Perform quality assurance checks of all cases to ensure proper completion and compliance with federal regulations and guidelines.
Train all new incoming employees.
Complete a average of 340 cases per month.
05/2004 to 08/2014Assistant Store ManagerStarbucks Coffee | City, STATE,
Direct supervision of 20 employees.
Responsible for creating weekly partner schedule and approving their bi-weekly payroll.
Prepared and reviewed weekly/quarterly store reports.
Accountable for placing and tracking all store orders and deliveries.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Filtered communication to shift team as directed by the store manager.
Maintained and modeled calm demeanor during periods of high volume or unusual events; continued to keep store operating to standard and set a positive example for the shift team.
Responded to immediate store needs by utilizing external resources.
Review store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team in order to achieve operation goals.
Acted as a coach and mentor to partners by using discretion in assessing performance, providing feedback, and coaching to improve partner performance and effectively recommending employment decisions to the store manager.
Recruited, interviewed, and hired individuals which would add value to the team while bringing a wealth of experience.
Monitored security and handled incidents in a calm and professional manner.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Education
Expected in 12/2023 to to Associates Degree | Business AdministrationUniversity Of Maryland, University College, College Park, MDGPA:
Expected in 05/2004 to to High School Diploma | Springbrook High School, Silver Spring, MDGPA:
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