Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Office Assistant for the County of San Diego. Handled all media and public relations inquiries. Made copies, sent faxes and handled all incoming and outgoing correspondence.Confirmed that appropriate changes were made to resolve customers' problems.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Prepared and assist in preparing simple to complex tax returns owed or overpaid; Interview clients to obtain additional information on taxable income and deductible expenses and allowances. Furnished taxpayers with sufficient information and advice in order to ensure correct tax declaration is forward to the irs.Handled cash and deposits using the proper accounting procedures and documentation.Entered weekly sales and customer count sheets for review by management.
Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.Kept records of room availability and guests' accounts, manually or using computers.Recorded guest comments or complaints, referring customers to managers as necessary.Assisted guests with any special requests during their visits.Contacted housekeeping or maintenance staff when guests reported problems.Recommended top dining and entertainment options for guests in the Del Mar area.Greeted all guests in a courteous and professional manner.
Assist the customers with their questions and problems through the phone and e-mail, help customers place new orders, transferred urgent calls to the required department. Interpreted for Spanish speaking customers, updated and entered new customer details in the customer relationship management software; offer and promote brand.
Opened and closed the store, which included counting cash drawers and making bank deposits.Answered customers' questions and addressed problems and complaints in person and via phone.Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
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