office assistant resume example with 19+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Outstanding ability to communicate with the public, bookkeeping, accounting, multi phone lines and data entry. Knowledgeable and adaptable to computer programs necessary to complete a job. Industrious administrative team member with proven organizational, time management and multitasking abilities. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manage records and financial processes. Efficient Office Assistant with over 30 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

  • Customer Service
  • Microsoft Office Word
  • Bookkeeping
  • Most Computer programs
  • Problem Solving Copy & Fax
  • Multi Phone lines
  • 10 Key
  • Accounting
  • Accounts receivable
  • Bookkeeping
  • Clerical
  • Oral Communication
  • Clients
  • Customer Service
  • Data Entry
  • Documentation
  • Fax
  • Filing
  • General office duties
  • Mail
  • Microsoft Office
  • Organizational skills
  • Payroll
  • Problem Solving
  • Reconciling
  • Scheduling
  • Secretarial
  • Supervisor
  • Written Communication
  • Literary knowledge
  • Cataloging of materials
  • Skilled researcher
  • Effective project completion
  • Active listening
  • Decision-making
  • QuickBooks
  • Time management
  • Self-starter
  • Excel spreadsheets
  • Dedicated team player
  • Professional and mature
Education and Training
Otero Junior College , Expected in 1995 Occupational Certificate in Business : Business - GPA :
Fowler High School , Expected in High School Diploma : - GPA :
Ncsa Athletic Recruiting - Office Assistant
Jackson, MS, 03/2019 - Current
  • Received and screened high volume of internal and external communications.
  • Updated financial, customer and business records with accurate information each day, keeping files current.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Offered diverse clerical, answering telephone calls and tracking documentation.
  • Answered approximately [Number] phone calls daily and pleasantly welcomed visitors to office.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Filed and retrieved records to support business needs.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Maintained business records by updating customer information.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Enernoc, Inc. - Site Manager
Waco, TX, 12/2014 - 12/2017
  • Meal count, deposits, Customer service, maintain daily records of all clients.
  • Clerical, Receptionist, Secretarial duties.
  • Maintaining accurate records on pay, corresponding with government officials.
  • Scheduling, organizational skills.
  • Communicated with local business owners and community members to facilitate use of resources.
  • Maintained safe work environment with zero accidents or lost work days.
  • Managed daily work assignments by delegating tasks and monitoring progress.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Monitored worksite personnel to maintain safety, quality and performance.
  • Supervised day-to-day operations, equipment use and team of employees.
  • Retained records of supplies and tools used and tasks performed for each project.
  • Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
  • Maintained strong working knowledge of pump controls, monitoring equipment and calibration tools by attending all trainings offered by organization.
  • Completed projects on time and within allocated budget.
  • Modified plans in response to delays, bad weather or construction site emergencies.
  • Developed training programs for food preparation, sanitation and procurement, which included training manual for new employees.
  • Supported staff with general office duties, which included correspondence, filing and creation of spreadsheets during peak periods.
  • Delivered food prep training so that employees could effectively feed staff personnel.
  • Maintained oversight of all common areas and offices, ensuring cleanliness at all times by tidying and removing trash.
  • Used company policies to resolve issues between customers and employees.
  • Complied with operational standards and OSHA regulations.
Global Aviation Services - Treasurer
Albany, NY, 12/2013 - 12/2017
  • Managed business financial affairs, including administering overall budget.
  • Drafted monthly budget reports, for board of direct, helping management make key operational decisions.
  • Advised management on major purchases and recurring expenditures to keep operations in line with budget constraints.
  • Streamlined monthly closing operations to increase efficiency and keep accounts ready for internal and industry audits.
  • Reconciled accounts with statements and invoices on monthly basis, investigating and resolving discrepancies to maintain records accuracy.
  • Created yearly and quarterly budgets and completed accounts receivable and payable tasks each [Timeframe].
  • Administered payroll for employees and oversaw corporate payroll reconciliation and tax activities.
  • Evaluated collection reports to determine collections status and outstanding balance amounts.
  • Managed cash flows to optimize year-end tax benefits.
  • Reviewed account reconciliations and journal entries and resolved discrepancies to maintain record and account accuracy.
  • Managed day-to-day finance operations by working closely with accounting, accounts payable, accounts receivable and payroll staff to provide direction.
  • Managed accounting, payroll and financial reporting activities.
Geo Group Inc. - Records Supervisor
Lexington, NC, 12/2000 - 12/2014
  • Supervision and training of employees, customer service, corresponding with state officials.
  • Maintaining accurate records on pay, transfers, and location data on offenders.
  • Documentation for audits.
  • Scheduling and organizing workers for over 1200 inmates.
  • Clerical, receptionist and secretarial duties.
  • Ensure all counts clear for inmates, in charge and created the count room, data entry, entering commissary orders, helped in the mail room.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Mitigated regulatory risks by guaranteeing program requirements adhered to compliance standards.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Managed daily operations within office by supporting continuous delivery of excellent services and care.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Evaluated employee job performance and motivated staff to improve productivity.
Activities and Honors
  • Planned and executed all aspects of a major office headquarter move.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Promoted from receptionist to Records Clerk, in less than 2 month. Then to Record's Supervisor within 14 month's.
  • Created highly effective new Count Room that significantly impacted efficiency and improved operations. Also created a Master Control Log with formulas so it would add nd subtract as inmates moved, I and out of a Cell or Unit. Other wise it was all hand written.

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Resume Overview

School Attended

  • Otero Junior College
  • Fowler High School

Job Titles Held:

  • Office Assistant
  • Site Manager
  • Treasurer
  • Records Supervisor


  • Occupational Certificate in Business
  • High School Diploma

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