Directed and coordinated marketing activities and policies to promote products and services. Coordinated art and graphics creation for effective merchandising. Implemented social media strategy and execution, overseeing all social media channels to promote the brand and increase client.Established a QuickBooks accounting system to reflect accurate financial records. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Provided an elevated customer experience to generate a loyal clientèle.
Developed partnerships with internal groups such as packaging, visual and e-commerce. Working directly with the CEO of the company, In-depth knowledge of typing correspondences, reports and other documents, giving relevant information to callers and routing calls to appropriate individual, making copies of printed documents, and filing correspondences, reports and records, able to work and converse efficiently with all levels of colleagues, clients and other external contacts. E-Commerce skill with Four Main Websites affiliated with our business, Managed Social Media Accounts and Light Photoshop Advertisements, Answering telephones and transferring to appropriate staff members, Handling heavy orders through online, Create, modify, and check invoices, entering orders daily for customers merchandise online through our manufacturers, tracking packages daily for drop ship orders, data entry, stock check for our physical boutique's inventory for low stock items or popular selling items, knowledge of fashion trends, proficient in most Microsoft applications, fixing failed listings by manually entering multiple SKU at a time, General clerical duties photocopying, faxing, mailing, and heavy filing. Working with knowledge of UPS and USPS, sending out packages via USPS through our warehouse, Purchasing Supplies for the office, completing on time with assigned project based work. Follow up with Customers and Vendors on a daily basis through telephone and email. Handle eBay by selling multiple items through our boutique or by vendors, sales, customer service, and marketing. Answered calls by addressing customer inquiries, solving problems and providing new product information. Communicated with vendors regarding back order availability, future inventory, and special orders.
Opening and Closing store, Responsible for meeting daily sales goals, Operating register including returns and exchanges, Supervising, training and giving the ability to give directions to employees, straightening and keeping store and clothing presentable, greeting and establishing great customer service and the recognition and knowledge of our brand, processing and checking new shipments, merchandising, sending special orders from our concierge line. Answered customer questions regarding store merchandise, department information, and pricing, Ran markdown reports, managed store replenishment and analyzed buying reports.Created visual marketing and styled window displays. Negotiated prices, discount terms and all transportation arrangements for merchandise.
Answered customer questions regarding store merchandise, department information and pricing. Organized store merchandise racks by size, style, and color. Led merchandise selection, pricing, planning, and marketing. Ran markdown reports, managed store replenishment and analyzed buying reports. Created visual marketing and styled window displays. Negotiated prices, discount terms and all transportation arrangements for merchandise. Conferred with store managers to obtain information about customer needs and preferences. Monitored and analyzed sales records and consumer purchasing trends. Completed stock orders and managed inventory levels. Responsible for every daily store operation, setting promotions, price changes, sent our RGD'S and RTV'S, manage the store as needed, including managing other locations, trained and supervised employees, freight processing, checking invoice, transacted sales and processed exchanges and enforced store policies.
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