Administrative support professional dedicated and technically skilled with a versatile skill set developed through education and ten years of experience as an office manager. Highly trustworthy, ethical, and discreet; committed to superior customer service. Detail oriented and resourceful in completing projects; able to multi-task effectively.
Office Assistant, 03/2013 to CurrentWashinton State Parks & RecREATION. Commission － Olympia, WA
Process payment documents, including SPRs, A-19s, and credit card purchases; receive bills/invoices, prepare and track payment documents; reconcile accounts; assist cost center managers with tracking their expenditures; submit monthly expenditure reports to the Region * Assist in compiling deposits and cash receipt transmittals for submittal; coordinate and process credit card purchases; maintain credit card logs, local store credit accounts, office change bag, petty cash log; counting or double-checking cash received from various sources with receipts, prepare deposit slips, make deposits, and submit paperwork to the Parks Fiscal Office * Perform a variety of routine clerical duties such as processing documents and records, extracting and compiling records and data, and maintaining filing systems * Perform word processing tasks and electronic mail tasks.; draft routine forms and letters and assemble reports; proof documents for accuracy, grammar, punctuation, and format * Answer multi-line telephone and respond to inquiries concerning services, park rules and operational procedures (i.e., campsite reservation system) on phone and in person * Distribute mail, email, and phone messages to staff * Check hire/termination paperwork for accuracy and completeness * Compile and submit by deadlines attendance reports, vehicle mileage logs, and visitor contact summaries * Maintain inventory of office supplies, park publications, and forms; order supplies as needed * Assist customers with payment of fees * Collect and account for money through the Central Reservation System, day use reservations, self-registration, pass sales, permit sales, and incidental and point of sale programs.
Medical Secretary, 01/2012 to 01/2012Affordable Chiropractic & massage － Longview, WA
Managed daily appointment schedules * Filed and located patient files * Posted insurance and patient payments to daily ledgers and patient's accounts manually * Greeted and checked in patients * Verified coverage and insured insurance requirements were met * Confirmed scheduled appointments.
Front Office Coordinator, 01/2011 to 01/2013Express Employment Professionals Carlson's Heating & Air － Longview, WA
Answer busy multi-line phone * Conduct follow-up service calls to customers * Provide customer service via phone and walk-in * Data entry via QuickBooks, MS Word, Access and Excel * Perform filing and data management * Receive payments (cash, check, and credit) * Create invoices * Coordinate inspections * Developed marketing database * Designed marketing mailers.
Office Manager, 01/2006 to 01/2008Til Payday, Inc － Woodland, WA
Processed accounts payable/receivable * Operated 10-key calculators and standard office equipment * Calculated payroll * Prepared all tax reporting documents and payments * Received, recorded, and banked cash and checks * Classified, recorded, and summarized numerical and financial data using journals and ledgers or computers * Debited, credited, and totaled accounts on computer spreadsheets and databases, using specialized accounting software * Prepared and reviewed operational reports and schedules * Identified problems and implemented procedural or policy changes * Developed, administered, and controlled budgets * Monitored the facility to ensure safety and security * Hired and terminated personnel * Trained and instructed employees in job duties and company policies * Implemented policies, procedures, and customer service standards * Complied with federal, state, and company policies, procedures, and regulations * Compiled statistical, financial, accounting or auditing reports * Reconciled or noted and reported discrepancies.
Office Manager, 01/1999 to 01/2009Til Payday, Inc － Longview, WA
Teller, 01/1997 to 01/1999cash & Go － Longview, WA
Provided customer service in person and multi-lined telephone * Researched personal and financial data required to disburse small loans and expedited collection activities * Balanced operational cash * Prepared financial reports.
Certificate of Proficiency in Medical Billing and Coding Specialist:March 2012Lower Columbia College － Longview, WAGPA: GPA: 3.79GPA: 3.79
Associate's Degree:Applied Science Medical Administrative Support,June 2011Applied Science Medical Administrative Support
Certificate in Workplace Basics I March 2011 Certificate in Basic Office Skills June 2010 BLS for Healthcare Providers Certified Relevant Courses Anatomy / Physiology ICD-9-CM CPT Coding Spanish I & II Medical Office Procedures Computers in the Medical Office Medical Terminology I & II Customer Service Business Math Accounting Occupational Health & Safety
10-key, Accounting, accounting software, accounts payable, Anatomy, auditing, Basic, budgets, calculators, clerical, CPT Coding, credit, excellent customer service, Customer Service, Data entry, data management, databases, database, decision-making, electronic mail, email, filing, financial, financial reports, forms, ICD-9, insurance, Maintain inventory, letters, marketing, Math, Medical Billing, Medical Terminology I, Access, Excel, mail, money, Office, MS Word, multi-line telephone, Occupational Health, office equipment, Office Skills, organizing, payroll, personnel, Physiology, policies, problem-solving skills, Coding, publications, QuickBooks, reporting, Safety, sales, Spanish I, spreadsheets, tax, telephone, phone, Perform word processing
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Companies Worked For:
Washinton State Parks & RecREATION. Commission
Affordable Chiropractic & massage
Express Employment Professionals Carlson's Heating & Air
Til Payday, Inc
cash & Go
Lower Columbia College
Job Titles Held:
Front Office Coordinator
Certificate of Proficiency in Medical Billing and Coding Specialist : March 2012 Associate's Degree : Applied Science Medical Administrative Support , June 2011 Certificate in Workplace Basics I March 2011 Certificate in Basic Office Skills June 2010 BLS for Healthcare Providers Certified Relevant Courses Anatomy / Physiology ICD-9-CM CPT Coding Spanish I & II Medical Office Procedures Computers in the Medical Office Medical Terminology I & II Customer Service Business Math Accounting Occupational Health & Safety
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