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Office Assistant Resume Example

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OFFICE ASSISTANT
Professional Summary

Reliable individual with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing skills of 65 WPM.

Work History
VCU Center On Health Disparities. Richmond, VAOffice Assistant | 10/2018 - 05/2019
  • Edited the center website using HTML coding
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Executed recordfiling system to improve document organization and management.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Maintained clean reception area to promote positive, professional environment.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
VCU Mailroom. Richmond, VAFront Desk Associate | 09/2017 - 05/2018
  • Organized packages and mail per student.
  • Reported any missing packages and/or mail.
  • Provided customer service to those who needed assistance in locating a package.
  • Successfully navigated the system to send out package notifications to the corresponding students.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted 20-75 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Sharpline Cuts Barbershop. Ashburn, VAFront Desk Receptionist/Shift Manager | 02/2017 - 08/2017
  • Solved problems when issues arose with clients or possible appointment mistakes.
  • Inspected the surroundings within the shop to make sure the cleanliness was up-kept.
  • Successfully opened and closed the shop using the correct company procedures.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Controlled cash and credit card payment transactions at front desk.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted 30-50 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Created lasting relationships with guests that built loyalty.
  • Provided services efficiently and with high level of accuracy.
  • Entered customer data and updated information whenever new customers requested service.
Boston's Restaurant & Sports Bar. Ashburn, VAHostess | 11/2014 - 01/2017
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Accomplishments
  • Qualified for the National Honors Society.
  • Published writing on the Briar Woods Talon Magazine website.
  • Consecutive Honor role.
  • Graduated with a 4.0 GPA from Highschool.
  • Vice President of the Youthful Lands Club at VCU
  • Academic Achievement Award School Year 2018-2019
  • Academic Achievement Award School Year 2019-2020
  • Academic Achievement Award School Year 2020-2021
Skills
  • Ability to work well with others
  • Fluent in Arabic
  • Customer service
  • Organize and file paperwork
  • Effective communication
  • Sorting and labeling
  • Scheduling
  • Extremely organized and very neat
  • Problem-solving
  • Flexibility
  • Basic HTML coding
  • Reliable and responsible
  • Bookkeeping
  • Mail handling
Education
Virginia Commonwealth UniversityRichmond, VAExpected in 05/2021Bachelor of Arts: International Relations/Social Justice
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Resume Overview

Companies Worked For:

  • VCU Center On Health Disparities
  • VCU Mailroom
  • Sharpline Cuts Barbershop
  • Boston's Restaurant & Sports Bar

School Attended

  • Virginia Commonwealth University

Job Titles Held:

  • Office Assistant
  • Front Desk Associate
  • Front Desk Receptionist/Shift Manager
  • Hostess

Degrees

  • Bachelor of Arts : International Relations/Social Justice

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