Customer service in telephone call center.
IT experience with set up and configuration of hardware, as well as troubleshooting hardware and software issues.
Professional and mature
Dedicated team player
Microsoft Office proficiency
Strong problem solver
Acted as troubleshooter for office equipment, such as computer hardware, printers, scanners and software.
Office Assistant09/2002 － 06/2016State of Wisconsin Dept. of Workforce DevelopmentMilwaukee, Wisconsin
Analyze data to determine answers to questions from customers or members of the public.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Enroll individuals to participate in programs and notify them of their acceptance.
File and maintain records.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Hear and resolve complaints from customers or the public.
Keep a current record of staff members' whereabouts and availability.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Process and prepare memos, correspondence, travel vouchers, or other documents.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Schedule appointments and maintain and update appointment calendars.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Answer telephones, direct calls, and take messages.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Complete and mail bills, contracts, policies, invoices, or checks.
Compute, record, and proofread data and other information, such as records or reports.
Deliver messages and run errands.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Monitor and direct the work of lower-level clerks.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Review files, records, and other documents to obtain information to respond to requests.
Train other staff members to perform work activities, such as using computer applications.
Troubleshoot problems involving office equipment, such as computer hardware and software.
Network Administrator08/1999 － 08/2001Cherry Electric CoWaukegan, Illinois
Analyze equipment performance records to determine the need for repair or replacement.
Confer with network users about how to solve existing system problems.
Configure, monitor, and maintain email applications or virus protection software.
Design, configure, and test computer hardware, networking software and operating system software.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Load computer tapes and disks, and install software and printer paper or forms.
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Maintain logs related to network functions, as well as maintenance and repair records.
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Perform data backups and disaster recovery operations.
Perform routine network startup and shutdown procedures, and maintain control records.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Train people in computer system use.
6/1970High School Diploma:Libertyville High School