Dedicated and flexible administrative professional focused on driving productivity by leveraging strong front office management skills.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Designed electronic file systems and maintained electronic and paper files.
Planned meetings and prepared conference rooms.
Maintained an up-to-date department organizational chart.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
Updated patient accounts and information on a daily basis.
Managed incoming and outgoing calls for busy medical office.
Calculated Coordination of Benefits (COB).
Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Coordinated admission processes and prepared medical records and agreement packets.
Handled and processed confidential patient information.
Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
Managed daily office operations and maintenance of equipment.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Received and screened a high volume of internal and external communications, including email and mail. Review plan log and keep track of permitting process.
Work on team monthly goals.
Keep track of all information for permits with filing, excel, and sharepoint.
Help perform office duties such as timeclock, payroll, hiring process,etc.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
Carefully reviewed medical records for accuracy and completion as required by insurance companies.
Strictly followed all federal and state guidelines for release of information.
Acquired insurance authorizations for procedures and tests ordered by the attending physician.
Arranged and assisted with hospital admissions.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans. Confirmed patient information, collected copays and verified insurance. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Resolved and clarified issues with patient medications and collaborated with local pharmacies.
Completed registration quickly and cordially for all new patients. Scheduled surgeries and procedures in conjunction with Surgical Coordinator.
Managed 15 scholastic and camp sites in the East Orange.
Supervised personnel including: delegating tasks, on-the-job training, monitoring and evaluating performance, and having the ability to adapt her coaching to increase development within employees.
Implemented rules, state and federal policies & procedures, and standards.
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