Career driven with valuable interpersonal skills proven success in establishing relationships and building rapport with people at all levels. I am Flexible and committed to adding positive energy to a high-performance team with experience in Customer Service and Collections. Also able to adapt in any environment necessary whether it was Collections or Customer Service.
Managed call flow with up to 50-300 plus calls per hour. Exceeded corporate target for customer satisfaction for 3-12 months in a row (depending on how many calls in queue).
Inbound/Outbound calls were made to towing companies to have units towed to shops sponsored by Allstate.
Faxed documents to companies needed for customers to pick up their units from the pound if needed.
Met all quota's for call and quality standards set by management.
Exceeded in all area's needed to be the best employee possible.
I did do some College in 1992-1993 & 2013-2014 (Major: Business Management) did not Graduate yet.
Accounts payable, Bookkeeping, content, credit, excellent customer service, customer service, delivery, financial, Inventory management, notes, meetings with directors, money marketing, QA meetings, technical training.
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