Office Administrator Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Social Media
  • Business Management
  • Marketing
  • Health Care Admin
  • CSR
  • Human Resources
  • Wendie L. Zoltanski:
  • I am an accomplished business professional with health care, billing, coding, executive management, recruiting, HR, customer service, marketing, sales and social media success within the business community.
  • Health Care Administration
  • amp; Practice Management:
  • Health Care Billing
  • Coding
  • Revenue Cycle Management
  • Insurance Verification
  • Denials and Appeals
  • MM, Governmental, PIP, WC, Military and HSA plans.
  • Transcription
  • Front Desk Reception
  • Large Volume Call Center/Customer Service
  • Medical Assisting
  • IDX Software
  • Athena Software
  • Medisoft Software
  • Clinicient Software
  • Lytec Software
  • Practice Fusion Software
  • Human Resources:
  • Onboarding
  • Exiting
  • Staffing & Staff Management
  • Scheduling
  • Recruiting
  • Project Management
  • Sales
  • Marketing
  • Social Media Applications
  • Google
  • Facebook
  • Skype
  • YouTube
  • Twitter
  • Pinterest
  • LinkedIn
  • Instagram
  • Snapchat
  • Tumblr
  • Hootsuite
  • WordPress
  • Blogger
  • Writing
  • Editing
The College of New Jersey Ewing, NJ Expected in 2002 Bachelor of Arts : English Education and minor in Psychology - GPA :
  • Emphasis in Psychology
  • Minor in Education
  • 3.0 GPA
  • Phil Rothstein Group Teaching Academic Achievement Award
, Expected in 2017 Social Media Certification *Human Resources Certification : - GPA :
ExpertRating: ISO online , Expected in Current Certified HR Manager : HR - GPA :
Work History
Bickford Senior Living -
, , -
  • Jack Maxwell: (FOJM FB fan page) Several Letters of Recommendation Available Upon Request CELL: 609-251-1247.
Legacy - Office Administrator
Mount Juliet, TN, 06/2014 - Current
  • Assisted with the creation, implementation and project management of global Social Media Exchange.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Organized all new hire, security and temporary paperwork.
  • Marketing, web page development, social media campaigns.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Obtained signatures for financial documents and internal and external invoices.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Sas Institute - Onsite Hospitalist Liaison/Back End Claims Auditor
New Delhi, IN, 09/2013 - 05/2014
  • Performed audits for all medical claims issues for leading hospital/trauma center.
  • Answered phone inquiries for voluminous call center with regard to patient complaints, billing issues, legal matters including estate and identity billing issues; fraud, etc.
  • Corrected claims issues and other patient related account matters.
  • Accomplishments:.
  • Cleaned up over 600 delinquent accounts; resubmitted and paid with over 95% paid success rate.
  • Created new procedures that enabled expedient customer service and claims reprocessing timelines, exceeding expectations.
  • Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Researched questions and concerns from providers and provided detailed responses.
  • Accurately selected the proper descriptive code when more than one anatomical location was indicated.
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Maintained strict patient and physician confidentiality.
  • Resourcefully used various coding books, procedure manuals and on-line encoders.
  • Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
  • Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
  • Managed collections claims for unpaid bills against the estates of debtors.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Precisely evaluated and verified benefits and eligibility.
  • Responded to correspondence from insurance companies.
  • Identified and resolved patient billing and payment issues.
  • Confidently and adeptly handled claim denials and/or appeals.
  • Evaluated patients’ financial status and established appropriate payment plans.
  • Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
  • Updated patient financial information to guarantee accuracy.
  • Compiled and tracked outstanding balances owed to medical facilities.
  • Printed and reviewed monthly patient aging report and solicited overdue payments.
  • Prepared billing correspondence and maintained database to organize billing information.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
Foundation For Wellness - Medical Office Administrator
City, STATE, 11/2010 - 07/2013
  • Exclusive Revenue Cycle Administrator for multi-physician, multispecialty practice; Promoted to Health care Administrator within 3 months. Supervised and managed the daily activities of a clinical team consisting of 8 physicians, nurses and support staff.
  • Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
  • Oversaw and performed private and MCR billing, PIP and WC, payroll, AP, and AR, collections, and verified that proper procedures were followed.
  • Created and maintained computerized record management systems to record and process data and generate reports: Brought in new technologies and methodologies that streamlined billing and office management practices: EHR, new software programs.
  • Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed and achieved financial and growth goals. Strategically planned methods to achieve operational goals and targets
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures: Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Led, designed and implemented training programs and initiatives which contributed to a 98% percent increase in productivity.
  • Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
  • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
  • Developed company personnel policies, standard operating procedures and employee handbooks.
  • Developed and facilitated all new-hire orientations.
  • Conducted employment verifications and investigations.
  • Facilitated the criminal background check process for new hires.
  • Established and monitored employee pay scales.
  • Managed the employee rewards programs.
  • Conducted job analysis and job evaluations, resulting in quality job specifications.
  • Developed innovative new-employee orientation programs, including safety training: Shadowed employees to determine an accurate description of the duties and skills required for each position.
  • Interpreted and communicated new or revised policies to staff.
  • Represented and interpreted the agency\'s functions and services to other institutions, the public, government agencies and other organizations.
  • Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Reviewed customer survey information to prioritize areas of improvement. Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
  • Assisted in resolving and satisfying client requests and internal operational issues.Introduced, negotiated and implemented new projects to expand scope of engagement.
  • Established standards for selection, promotion and termination of staff. Recruited, hired, trained and coached on average of 18 new employees per year.
  • Certified that equipment and supplies were properly maintained for quality patient care and safety .Assigned employee areas, scheduled staff breaks and authorized overtime.
  • Identified process improvements in the day-to-day functioning of the department.Participated in facility surveys and inspections made by authorized governmental agencies.

Dr. Karl Natriello - Front Office Health care Administrator
City, STATE, 09/1995 - 03/2010
  • Performed all front desk/customer facing health care administration duties and billing management duties for physician practice.
  • Onboarding, interviewing vetting, recruiting, terminations and exiting interviews of staff/volunteers.
  • Successfully scheduled, managed, coordinated and actioned a move to a home office building; performed in one weekend, with no down time or lag in patient care.
  • Performed all electronic billing, coding, insurance verifications, denials, rejections, appeals for all major medical, governmental, military, HSA, PIP and WC claims.
  • Processed all AP/AR, collections, insurance verifications, coding, payment posting, reporting, denials, rejections, transcription, and medical records requests.
  • Position was vacant for several months; was able to bring all billing and financials current/ paid and during my 15 year tenure with the practice; had an over 98% paid rate on all claims.

References: (Health Care): Dr. Karl Natriello: 609-586-4100 Dr. James DiMattia: 609-883-9262 R. David Blake , Esq.: 609-581-1221
Additional Information
  • Social Media Sites Friends of Jack Maxwell: Facebook: LinkedIn: Twitter: Pinterest: Instagram:

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Resume Overview

School Attended
  • The College of New Jersey
  • ExpertRating: ISO
Job Titles Held:
  • Office Administrator
  • Onsite Hospitalist Liaison/Back End Claims Auditor
  • Medical Office Administrator
  • Front Office Health care Administrator
  • Bachelor of Arts
  • Social Media Certification *Human Resources Certification
  • Certified HR Manager

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