Office Administrator Resume Example Michels Corporation

OFFICE ADMINISTRATOR

Professional Summary

Experienced Office Administration Professional with 7

years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Reliable food distributors professional offering 7+ years of experience managing shipping, receiving and inventory operations. Excellent record of success.

Skills

Production planning
Distribution and Warehousing
Scheduling
Route Optimization
Customer service
Credits
Payroll and budgeting
Shipping Documentation

Customer service skills
Vendor relationship management
Problem resolution
Administrative support
Office administration
Ethics-focused
Staff Management
Time management

Work History

Office AdministratorMichels Corporation

Office Administrator, 01/2013 to Current
Michels Corporation – Lakeville , NY

Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
Managed invoicing and payment processing operations.
Completed bi-weekly payroll for 35 employees.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Processed invoicing, collection and reporting functions for office generating over $12,000,000 annually.
Handled all incoming business and client requests for information.
Compared vendor prices and negotiated for optimal savings.
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Solved problems timely and effectively, ensuring customer satisfaction.
Prepared vendor invoices and processed incoming payments.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Maintained key item stock levels and wrote or expedited purchase orders.
Negotiated pricing to determine best deal and save approximately.
Managed vendor purchase order process including dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
Developed and improved account relationships.
Coordinated dispatching of 6 drivers to accomplish daily delivery requirements.
Monitored and reported on transportation costs and properly filed shipping documents.
Liaised between warehouse personnel and customer to facilitate account and operational needs.
Worked with vendors to schedule more than 10 daily pickups and 150 weekly deliveries.
Tracked orders and notified customers of status or potential delays.
Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
Handled day-to-day shipping and receiving overseeing more than 25 packages per day.
Negotiated with 15 different freight companies and received annual contracts resulting in cost savings of 25%.
Managed scheduling and task delegation for 15-member warehouse team.
Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
Trained new employees on administrative procedures, company policies and performance standards.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Worked with upper management to complete complex projects on tight budgets within specific timelines.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Office Manager, 01/2011 to 01/2013
Universal Forest Products, Inc. – New Rochelle , CO

Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Handled all incoming business and client requests for information.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Reviewed and resolved differences between accounting information and cash drawer.
Counted cash in register drawer at beginning and end of shift.
Worked closely with owner to solve problems and handle customer concerns.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Maintained key item stock levels and wrote or expedited purchase orders.
Tracked inventory shipments and prepared spreadsheets detailing item information.
Managed vendor purchase order process including dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.

Customer Service Representative, 01/2010 to 01/2011
Cable One, Inc. – Aurora , TX

Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
Helped clients protect assets through variety of strategies.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Received and processed customer payments.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Analyzed purchases for signs of fraud.

Education

Bachelor of Business Administration: Business Administration, 08/2013
Universidad Interamericana - City

GED: 04/2011
Dr. Carlos Gonzalez - City

Resume Overview

School Attended

Universidad Interamericana
Dr. Carlos Gonzalez

Job Titles Held:

Office Administrator
Office Manager
Customer Service Representative

Degrees

Bachelor of Business Administration : Business Administration , 08/2013
GED : 04/2011

Office Administrator Resume Example

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