Coordinate Office Activities and Operations to Secure Efficiency and Complies to Company policies
Supervise Administrative Staff and Divide Responsibilities to Ensure Performance
Manage Phone Calls and Correspondence (Emails, Letters, Packages & Etc.)
Support Budgeting and Bookkeeping
Create and update records and Database with Personnel, Financial and Other Data
Track Stocks of Office Supplies & Ware House Material and Place Orders when necessary
Submit Timely Report and Prepare Presentation/Proposals & more
Brought in new business connections and revenue generation opportunities by improving networking strategies.
Hired exceptional candidates and effectively lead staff to maximize productivity and eliminate process lags.
Front Desk Manager, 09/2013 to 06/2015 New Life Dental – Miami, FL
Answer phone calls and answer questions
Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties
Correctly mixed compounds for cleaning or filling teeth
Completed patient paperwork and scanned into Dentrix system
Alerted other staff when patients arrived and prepared records for dentist review
Accurately recorded treatment information in patient records
Assisted dentist in management of medical or dental emergencies when necessary
Educated patients about proper oral hygiene and plaque control procedures
Worked closely with patients before, during and after dental procedures
Scheduled and accompanied clients to medical appointment
Confirmed patient insurance and claim status
Greeted over 20 patients per day
Prepared claim forms for dental insurance with attachments
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Prepared claim forms for dental insurance.
Organized referrals to other medical specialists.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Front Desk/Medical Assistant, 01/2008 to 12/2012 Pediatric Associates Hollywood – Hollywood, FL
Monitored and recorded vital signs for about 40 patients per day
Performed approximately 20 - 25 phlebotomy sticks and EKGs per day
Collected various specimen such as stool, urine and blood and prepared them for the lab testing
Handled Urinalysis procedures using the urine dipstick
Administered rapid strep, tests
Relayed messages from patients to the physicians regarding their prescriptions in addition to calling in these prescriptions
Applied payments and adjustments to patient accounts, processed deposits and maintained accurate records of all payments received
Collected all co-pays and payment using RealMed, scheduled appointments as needed
Ensured reception area was well maintained, neat and clean
Maintained strict confidentiality and HIPAA and OSHA certified
Medical Assistant: 2008 Florida National University - Hialeah, FL
CPR/First Aid certified
Chief Business Administration
Managing office supply inventory
Closing and contract negotiations
Social media management
Maintaining accounting ledger
Answering inbound calls
Customer Relationship Management
Staff training and development
Search Engine Optimization
Retail Operations Management
Verbal and written communication
Planning and Coordination
Safety and compliance
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Proven ability to quickly build relationships with both clients and business audiences. Quick-learner with excellent multi-tasking skills and the ability to quickly master new technology, including excellent proficiency in QuickBooks Desktop, Quickbooks Online, Payroll, T Sheet Tracking, FieldEdge, Service Titan, Excel and more Experienced Vacuum Trucks Dispatching with Softwares offering exceptional skills in route planning gained during 4+years in transportation. Demonstrated records and gps track of safe and efficient vehicle operations combined with top-notch customer satisfaction scores. Trained in defensive driving techniques.
Detail-oriented and knowledgeable as a Medical Assistant and Dental Front Office.I skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical and dental experience.
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Companies Worked For:
All Counties Plumbing & Septics, Inc
New Life Dental
Pediatric Associates Hollywood
Florida National University
Job Titles Held:
Business Manager Director
Front Desk Manager
Front Desk/Medical Assistant
Medical Assistant : 2008
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