Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to patient-driven environment.
Skills
EMR / EHR
Organization and efficiency
Prioritizing and time management
Excellent communication skills
Personable and outgoing
Injection Administration
Medication Assessments
Medical Histories and Vital Statistics
Diagnostic Testing
Multitasking
Updating Medical Records
Treatment Room Preparation
Work History
08/2021 to 08/2022
Medical AssistantExova – , , Forney, TX
Sanitized, restocked and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms and allergies.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Called and faxed pharmacies to submit prescriptions and refills.
Taught patients about medications, procedures and care plan instructions.
Completed clinical procedures and gathered patient data for interpretation by physician.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
12/2019 to 03/2020
Office AdministratorChumash Casino – , ,
Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
Delivered expert clerical support by efficiently handling wide range of routine and special requirements
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
Supported Lasik Consultants and Surgery techs with effective correspondence management, document coordination and customer relations
Tracked office supplies and restocked low items to keep team members on-task and productive
Trained new employees on administrative procedures, company policies and performance standards
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Maintained patient databases and updated information in alignment with HIPAA protocols
Entered procedure codes and diagnosis codes into medical billing software
Verified benefits and worked with insurance companies to obtain payments
Received, recorded and filed medical payments by check, cash and credit card
Reviewed and sent medical records to other physicians upon request
Aided with prescription refill requests
Managed appointments, registrations and patient relations in busy Lasik office
Pulled charts and prepared for nurse and doctor assessment
Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
05/2018 to 10/2019
Medical ReceptionistAnheuser-Busch Inbev – , ,
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
Organized paperwork such as charts and reports for office and patient needs
Adeptly managed multi-line phone system and pleasantly greeted all patients
Completed skilled administrative work to support all office staff and operational requirements
Kept waiting room neat and organized at all times by stacking magazines, removing trash and maintaining children's area
Adhered to strict HIPAA guidelines at all times to protect patient privacy
Checked patient data including insurance, demographic and health history to ensure all information was current
Implemented Practice Fusion EHR for digitizing and organizing medical records
Maintained office supplies inventory by checking stock and ordering new supplies as needed
Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
Received, recorded and addressed incoming and outgoing communication via telephone and email
Communicated with all partners throughout practice including physicians, nursing staff, technicians and medical assistants
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy clinic office with 60 providers
Prepared meeting minutes and edited subcontractor proposals, project list, transmittals and memorandums for organizational support
Weighed patient need, provider availability and insurance coverage to determine optimal referral scheduling
07/2013 to 02/2018
BartenderThe Hub Sports Bar – , ,
Built rapport with regular patrons and provided service that would entice newcomers to return.
Memorized large amounts of information and recalled it upon request.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Set up bar for operation, obtained cash bank and stocked service bar.
Received beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
Checked ID cards and verified bar guests were of legal age.
Operated efficiently in high-volume setting to prepare and serve drinks.
Helped drive average ticket increases of 60% by upselling customers from shelf to premium brands.
Education
Expected in 2008
High School Diploma: Ralph H Poteet - Mesquite, TX GPA:
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