Office Administrator resume example with 9 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to patient-driven environment.

  • EMR / EHR
  • Organization and efficiency
  • Prioritizing and time management
  • Excellent communication skills
  • Personable and outgoing
  • Injection Administration
  • Medication Assessments
  • Medical Histories and Vital Statistics
  • Diagnostic Testing
  • Multitasking
  • Updating Medical Records
  • Treatment Room Preparation
Ralph H Poteet Mesquite, TX Expected in 2008 High School Diploma : - GPA :
Work History
Exova - Medical Assistant
, , Forney, TX 08/2021 - 08/2022
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Taught patients about medications, procedures and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
Chumash Casino - Office Administrator
, , 12/2019 - 03/2020
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Supported Lasik Consultants and Surgery techs with effective correspondence management, document coordination and customer relations
  • Tracked office supplies and restocked low items to keep team members on-task and productive
  • Trained new employees on administrative procedures, company policies and performance standards
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Maintained patient databases and updated information in alignment with HIPAA protocols
  • Entered procedure codes and diagnosis codes into medical billing software
  • Verified benefits and worked with insurance companies to obtain payments
  • Received, recorded and filed medical payments by check, cash and credit card
  • Reviewed and sent medical records to other physicians upon request
  • Aided with prescription refill requests
  • Managed appointments, registrations and patient relations in busy Lasik office
  • Pulled charts and prepared for nurse and doctor assessment
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
Anheuser-Busch Inbev - Medical Receptionist
, , 05/2018 - 10/2019
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Organized paperwork such as charts and reports for office and patient needs
  • Adeptly managed multi-line phone system and pleasantly greeted all patients
  • Completed skilled administrative work to support all office staff and operational requirements
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and maintaining children's area
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Checked patient data including insurance, demographic and health history to ensure all information was current
  • Implemented Practice Fusion EHR for digitizing and organizing medical records
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Communicated with all partners throughout practice including physicians, nursing staff, technicians and medical assistants
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy clinic office with 60 providers
  • Prepared meeting minutes and edited subcontractor proposals, project list, transmittals and memorandums for organizational support
  • Weighed patient need, provider availability and insurance coverage to determine optimal referral scheduling
The Hub Sports Bar - Bartender
, , 07/2013 - 02/2018
  • Built rapport with regular patrons and provided service that would entice newcomers to return.
  • Memorized large amounts of information and recalled it upon request.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Received beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
  • Checked ID cards and verified bar guests were of legal age.
  • Operated efficiently in high-volume setting to prepare and serve drinks.
  • Helped drive average ticket increases of 60% by upselling customers from shelf to premium brands.

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Resume Overview

School Attended

  • Ralph H Poteet

Job Titles Held:

  • Medical Assistant
  • Office Administrator
  • Medical Receptionist
  • Bartender


  • High School Diploma

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