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Office Administrator Resume Example

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MT
OFFICE ADMINISTRATOR
Professional Summary

Capable medical receptionist adept at handling all medical administrative needs for busy clinical practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills. Thrives on new challenges, managing demanding assignment, creating and maintaining valuable patient relationships.

Skills
  • EMR / EHR
  • Organization and efficiency
  • Prioritizing and time management
  • Excellent communication skills
  • Customer-service oriented
  • Microsoft Word expertise
  • Personable and outgoing
  • AP/AR understanding
  • Relationship building
  • Conflict resolution
  • Vital sign monitoring
  • Team collaboration
  • Scheduling
  • Data entry
  • Multitasking
Work History
12/2019 - 03/2020Office Administrator | The M Lasik Center - Richardson, TX
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Supported Lasik Consultants and Surgery techs with effective correspondence management, document coordination and customer relations
  • Tracked office supplies and restocked low items to keep team members on-task and productive
  • Trained new employees on administrative procedures, company policies and performance standards
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Maintained patient databases and updated information in alignment with HIPAA protocols
  • Entered procedure codes and diagnosis codes into medical billing software
  • Verified benefits and worked with insurance companies to obtain payments
  • Received, recorded and filed medical payments by check, cash and credit card
  • Reviewed and sent medical records to other physicians upon request
  • Aided with prescription refill requests
  • Managed appointments, registrations and patient relations in busy Lasik office
  • Pulled charts and prepared for nurse and doctor assessment
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
06/2018 - 10/2019Medical Receptionist | DR. NACHAWATI - Mesquite, TX
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Organized paperwork such as charts and reports for office and patient needs
  • Adeptly managed multi-line phone system and pleasantly greeted all patients
  • Completed skilled administrative work to support all office staff and operational requirements
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and maintaining children's area
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Checked patient data including insurance, demographic and health history to ensure all information was current
  • Implemented Practice Fusion EHR for digitizing and organizing medical records
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Communicated with all partners throughout practice including physicians, nursing staff, technicians and medical assistants
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy clinic office with 60 providers
  • Prepared meeting minutes and edited subcontractor proposals, project list, transmittals and memorandums for organizational support
  • Weighed patient need, provider availability and insurance coverage to determine optimal referral scheduling
07/2013 - 02/2018Bartender | Fox & Hound - Richardson, TX
  • Built rapport with regular patrons and provided service that would entice newcomers to return.
  • Memorized large amounts of information and recalled it upon request.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Received beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
  • Checked ID cards and verified bar guests were of legal age.
  • Operated efficiently in high-volume setting to prepare and serve drinks.
  • Helped drive average ticket increases of 60% by upselling customers from shelf to premium brands.
08/2010 - 06/2013Bartender/Waitress/Manager On Duty | The Hub Sports Bar - Addison, TX
  • Marketed and sold weekly specials
  • Formed bonds with patrons and memorized drink of choice
  • Had hundreds of drinks and shots memorized and was able to create them upon request
  • Oversaw staff of fifteen or more and handled issues promptly
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Set up glassware, liquor and other necessary supplies for special events
  • Orchestrated multiple social functions per month, including private parties, business meetings and formal engagements
  • Engaged in small talk with over 80 patrons per day to build rapport and earn repeat business
Education
2008Ralph H Poteet, Mesquite, TXHigh School Diploma:
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Resume Overview

Companies Worked For:

  • The M Lasik Center
  • DR. NACHAWATI
  • Fox & Hound
  • The Hub Sports Bar

School Attended

  • Ralph H Poteet

Job Titles Held:

  • Office Administrator
  • Medical Receptionist
  • Bartender
  • Bartender/Waitress/Manager On Duty

Degrees

  • High School Diploma :

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