Trained employees on creating and implementing websites for schools.
Assembled overhead projector stands and televisions for new CMS classrooms.
Networked classrooms in CMS schools.
Tech Connect, Independence High SchoolCharlotte, NC
Learned how to build a computer for personal use.
Developed working Knowledge of HTML and Web Development.
Project Manager of at least 50 different Customers onboarding to Office 365 at one time.
Leveraged several Microsoft software tools on a daily basis such as Outlook, Skype for Business, SharePoint and PowerPoint.
Created and led a weekly 'New FastTrack Manager Training Session'.
Received a letter of gratitude from a Deployment Partner I had worked closely with when helping a Customer onboard to Office 365.
Conducted meetings with Customers, Partners, Account Managers, and walked them through all 4 phases of the Office 365 FastTrack Benefit Process (Initiate, Assess, Remediate, Enablement, and optional Email Migration phases).
Informed Customers, Partners and Account Managers of the Office 365 FastTrack Center Benefit and Adoption Offer.
Worked alongside various Onboarding Engineers and Partners to ensure customers were onboarded to Office 365 as effectively and efficiently as possible.
Utilized FTOP and viewpoint to record and keep track of a Customer's weekly status and progression.
Utilized various software tools such as MAL Management, Single Partner Overview and ensured the proper individuals were contacted for the Customers smooth transition to Office 365.
Assisted customers in onboarding the Office 365 Microsoft Enterprise Mobility Suite (EMS).
of a small scale Retrofit Process for multiple sites across the U.S.
Informed site managers of the Retrofit process.
Retrofit all sites items in a timely manner.
Matched scannable and non-scannable items with the Microsoft Access Tool.
Utilized BMC Remedy User software to create/close tickets for assigned sites.
Utilized InfoGenesis Universal Desktop software to retro fit sites items to the standard database.
Created store containers for each new screen so the manager of the site can add customized store items.
Ordered Barcode Scanners for sites that did not have them.
Communicated with Agilysys to get an export file and then send in an import file for each site.
Updated the live Share Point site each day with highlights about work accomplished for each site.
Changed employee permissions of all employees after each site has gone live.
The University of North CarolinaCharlotteBachelor of Arts: Software and Informatics Criminal Justice3.00 Software and Informatics Criminal Justice
Certifications MCP (Microsoft Certified Professional): Windows 2000 Professional, Windows 2000 ServerHonors Eagle Scout, National Honor Society, Kitty Hawk Air Society
Windows, Migration, RADAR, Enterprise, network, page, POS, Research, retail, Sales, Scanners, Servers, scripts, SQL, SQL Server, surveys, Tax, technical support, telephone, phone, troubleshooting, video cards, view, Web Development, website, websites, Windows 2000 Professional, Windows 2000 Server