Skilled in providing excellent client care with a proven track record for customer satisfaction.
Client account management
Exceptional degree in conflict management and problem solving skills.
Exceptional interpersonal communication
Liaising between the client and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
Providing daily support and contact to clients on products, services, initiatives and strategies.
Assisting with phone calls and emails from designated clients, managing the resolution of client issues throughout various departments.
Assisting with urgent, or severity requests or issue escalations as needed.
Building and maintaining
strong, long-lasting client relationships.
Skilled in setting up payment arrangements on delinquent accounts ranging from 1-29 days.
Researching and exploring answers and alternative solution Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Successfully cross-trained to provide backup assistance &
support for the recovery, lease end & dealer support departments
during key high volume periods.
Providing excellent customer service and quality time with customers ensuring satisfaction.
Open new Nordstrom Fashion Rewards accounts as a means of building customer relationships.
Educating customers on selecting accessories to complete their wardrobe.
Perform daily department maintenance task including stock,
re-merchandising, display, price markdowns, merchandise transfers and light
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