Results-oriented Account Manager who excels in revealing customer needs and delivering solutions. I am successful at expanding network connections and introducing products persuasively. Highly experienced with all types of internet related technology including webhosting, hosted email, online marketing.
Able to converse with high level executives and decision makers.
I have been the point person for fortune 500 companies including Time Warner, Birch Communications, Comcast and Terra Communications
I have handled accounts which bill over 70-80k a month
Prospecting and cold calling
Strategic account development
Strong interpersonal skills
Team building expertise
Skilled in MS Office including Excel, PowerPoint, word ect
very adept at using technology to efficiently target potential leads. social media savvy.
Proven sales track record
Product training and placement
Successfully assisted in migrating 5000 plus accounts from DIY
Easysite product to a new vendor Websplanet. This involved
trans-continental communication with non-english speakers and five/six
Established continued growth for our Time Warner account month over month for 18 months.
Managed a portfolio of over 70000 accounts for multiple OEMS totaling over $80000 every month
OEM Account Manager January 2013 to January 2015NTT America - Boca Raton, FL
Account lead for the Time Warner, Cbeyond/Birch, Terra (Mexico, Columbia ect) for their webhosting accounts.
These accounts provided monthly revenues of 70-100k in billables.
I also assisted them when technical issues arose and were not handled in a timely or accurate manner by our support department.
Messaging Support Specialist January 2011 to January 2013NTT America
Provided email and phone support for Zimbra and Exchange email hosting clients.
Assisted with setup on wireless devices (phones, ipads, vehicles) and also resolved tickets as they arrived.
Escalated tickets to appropriate teams when the need arose.
CSS Customer Support Specialist January 2009 to January 2011Mailstreet - Plantation, FL
Provide technical assistance for Exchange/Sharepoint Hosting Environment.
Assisted with DNS, connectivity related issues.
Also assisted clients with configuring their email applications and wireless devices to work with our products.
Technical Support Team Leader January 2005 to January 2009NTT/VERIO - Boca Raton, FL.
Provide technical assistance for a variety of products including web-hosting, mail-hosting and domain parking.
Assisted with issues related to DNS, connectivity, POP/SMTP and propogation.
Used in-house tracking software known as IDS to document all cases.
IDS tracking allowed VERIO to properly shift resources to troubled areas.
Use of basic UNIX commands and also a working knowledge of Perl, ASP ,SQL were used daily in this job.
Owner Operator January 2004 to January 2005Computer Outlet
Handled all aspects of the business from ordering, sales, repairs.
Made house calls to resolve a myriad of issues.
Computer Lab Supervisor January 1998 to January 1999Brevard Community College - Boca Raton, FL.
Information Resource Management.
Troubleshot Windows NT based terminals.
Updated existing systems by installing network interface cards, memory upgrades and fixed storage space.
Assisted in training students and faculty in MS-Office products, Windows NT and other educational software.
Bachelor of Science : Management Information Systems, Summer 2007Florida Atlantic University - Boca Raton, FL.Management Information Systems
Very experienced with webhosting technology including email, UNIX, Windows Hosting, Exchange, Zimbra ect.
Familiar with Desktop Publishing Software like Photoshop, Publisher
Hands on quick learner with the ability to pick up new skills quickly
Very money motivated
Habitat for Humanity/Project Downtown
Assisted with Palm Beach county Habitat for Humanity 2015
Volunteer for Project Downtown to feed the Homeless