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OCR Rep Resume Example

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OCR REP
Summary

Driven Pastors wife bringing over 6 years of success in recruiting leaders for church-led programs. Accomplished in planning social, educational and mission-oriented events to develop robust programs.

Compassionate Pastors wife bringing more than 6 years' experience in leading community outreach and worship. Successful in working with church committees to grow church and encourage service among members. Committed to providing pastoral care and spiritual leadership to all members of the community.

Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.

Skills
  • Discipleship
  • Event planning and logistics
  • Fundraising documentation
  • Coaching and counseling
  • Outreach programs
Experience
OCR Rep
Marion, ILWisconsin Physicians Service Insurance Corporatio/Aug 2003 to Jul 2005
  • Proofread documents, editing materials to correct grammar and spelling mistakes.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Updated departmental standard operating procedures and database to accurately reflect current practices.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Obtained scanned records and uploaded into company databases.
  • Verified and updated account information in company computer system.
  • Identified and corrected data entry errors to prevent duplication across systems.
Customer Service Representative
Marion, ILWisconsin Physicians Service Insurance Corporatio/Jul 2005 to Apr 2008
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Addressed customer service inquiries quickly and accurately.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
OCR Rep
Marion, ILWisconsin/Apr 2008 to Aug 2012
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Identified system and account issues to quickly and accurately resolve.
  • Maintained quality levels above prescribed minimums to support team productivity and efficiency.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Proofread documents, editing materials to correct grammar and spelling mistakes.
Pastor
West Frankfort, ILLifeSource Church/Jan 2020 to Current
  • Worked with church leaders, staff and ministry teams to achieve growth of church and to foster positive community impact.
  • Expanded client service offerings by securing grants and effectively networking.
  • Reviewed staff work and gave comprehensive and constructive feedback.
  • Collaborated with community leaders, organizations and public agencies to promote organization's community service programs.
  • Gathered and analyzed data on community needs and interests.
  • Solicited contributions and participation from local businesses to promote and improve community events and activities.
  • Visited, counseled and prayed with church members to provide pastoral care.
  • Identified maintenance and safety issues at program facilities and coordinated repairs.
  • Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
  • Determined new sources of support could serve as either donors or vendors.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
  • Educated residents and families about available services and resources.
  • Managed all aspects of ministry.
  • Addressed questions and concerns from general public, resolving problems promptly to promote community satisfaction.
  • Operated computers and portable radios during special programs.
  • Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
  • Conducted special services like baptisms, weddings and funerals.
  • Responded to questions regarding city laws, ordinances and regulations.
  • Reached out to unchurched, new residents or inactive church members.
  • Led outreach initiatives to reach out to unchurched, inactive or new residents in community.
  • Referred families to food banks, financial assistance programs, employment and training support and health and immigration services.
Education and Training
High School DiplomaFrankfort Community High SchoolMay 2003West Frankfort, IL
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Resume Overview

Companies Worked For:

  • Wisconsin Physicians Service Insurance Corporatio
  • Wisconsin
  • LifeSource Church

School Attended

  • Frankfort Community High School

Job Titles Held:

  • OCR Rep
  • Customer Service Representative
  • Pastor

Degrees

  • High School Diploma

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